Senior Utility Systems & Data Solutions Specialist

UNS Energy Corporation; Kingman (AZ); Presencial; USD 75.000 - 110.000; Jornada completa

Descripción de la vacante

UNS Energy Corporation in Arizona is seeking a skilled Utility Systems Support Analyst to maintain and optimize enterprise applications like ArcGIS Pro, SBS AUD, and IBM Maximo. You will gather requirements, coordinate testing, and drive process improvements across Engineering, Operations, and IT teams.

The role involves training users, supporting change management, and collaborating with software vendors to ensure reliable system performance for field operations and asset management.

Formación

• Demonstrated understanding of utility operations, engineering, work management, asset management, or related business functions.
• Strong verbal and written communication skills.
• Strong analytical, organizational, problem-solving, and customer-service skills.
• Demonstrated experience gathering requirements and supporting business applications.
• Strong working knowledge of Microsoft Office applications.
• Ability to manage multiple priorities and deliver assignments within established schedules.
• Valid Arizona driver license.

Responsabilidades

• Initiates and maintains relationships with stakeholders to support requirements and objectives.
• Serves as primary contact for application support requests and issue resolution.
• Supports Esri ArcGIS Pro, SBS AUD, IBM Maximo, field mobility apps, and related technologies.
• Gathers and documents business requirements for reports, enhancements, and workflow improvements.
• Participates in business process reviews and continuous improvement initiatives.
• Coordinates with IT and vendors to troubleshoot and resolve issues.
• Tests updates, enhancements, configuration changes, and releases.
• Coordinates user acceptance testing and implementation validation activities.
• Develops training materials, process documentation, and user guides.
• Provides training to support user adoption and operational effectiveness.
• Supports change management and communication efforts.
• Maintains relationships with Engineering, Operations, Joint Use, IT, and vendors.

Conocimientos

Verbal & Written Communication

Analytical

Problem Solving

Requirements Gathering

Microsoft Office

Educación

Bachelor's degree in Business

Bachelor's degree in Information Systems

Bachelor's degree in Geographic Information Systems

Herramientas

ArcGIS Pro

SBS AUD

IBM Maximo

Field Mobility Apps

Microsoft Office

Descripción del empleo

UNS Energy Corporation in Arizona is seeking a skilled Utility Systems Support Analyst to maintain and optimize enterprise applications like ArcGIS Pro, SBS AUD, and IBM Maximo. You will gather requirements, coordinate testing, and drive process improvements across Engineering, Operations, and IT teams.

The role involves training users, supporting change management, and collaborating with software vendors to ensure reliable system performance for field operations and asset management.