Senior Utility Systems Analyst: ArcGIS, Maximo & More

Tucson Electric Power; Kingman (AZ); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Tucson Electric Power seeks a skilled Utility Systems Support Analyst to support and improve core enterprise applications, including Esri ArcGIS Pro, SBS AUD, and Maximo. You will gather requirements, coordinate enhancements, and train users across Engineering, Operations, and IT.

The role offers progression across Analyst I–III, with responsibilities from initial support to leading complex projects, mentoring teammates, and maintaining data quality in utility systems.

Formación

• Understanding of utility operations, engineering, work management, asset management, or related business functions.
• Strong verbal and written communication skills.
• Experience gathering requirements and supporting business applications.
• Proficiency with Microsoft Office applications.
• Valid Arizona driver's license.
• Minimum three years of experience in utility business systems for Analyst II.
• Minimum five years of experience in utility business systems for Analyst III.

Responsabilidades

• Initiates and maintains relationships with stakeholders to ensure technology solutions support business requirements and operational objectives.
• Serves as the primary point of contact for application support requests and issue resolution.
• Supports Esri ArcGIS Pro, SBS AUD, IBM Maximo, field mobility applications, and associated utility technologies.
• Gathers and documents business requirements for reports, enhancements, workflow improvements, and operational efficiencies.
• Participates in business process reviews and continuous improvement initiatives.
• Coordinates with Information Technology personnel and software vendors to troubleshoot and resolve application issues.
• Tests application updates, enhancements, configuration changes, and software releases.
• Coordinates user acceptance testing and implementation validation activities.
• Develops and maintains training materials, process documentation, and user guides.
• Provides individual and group training to support user adoption and operational effectiveness.
• Supports change management and communication efforts associated with application and process changes.
• Maintains strong working relationships with Engineering, Operations, Joint Use, IT personnel, and software vendors.

Conocimientos

Utility operations knowledge

Requirements gathering

Analytical thinking

Customer service

Microsoft Office

Educación

Bachelor's degree in Business/Information Systems/GIS

Herramientas

ArcGIS Pro

SBS AUD

Maximo Asset & Work Management

Field mobility applications

Descripción del empleo

Tucson Electric Power seeks a skilled Utility Systems Support Analyst to support and improve core enterprise applications, including Esri ArcGIS Pro, SBS AUD, and Maximo. You will gather requirements, coordinate enhancements, and train users across Engineering, Operations, and IT.

The role offers progression across Analyst I–III, with responsibilities from initial support to leading complex projects, mentoring teammates, and maintaining data quality in utility systems.