Utility Systems Support Analyst I, II, Senior

UEE UNS Electric, Inc.; Kingman (AZ); On-site; USD 65,000 - 110,000; Full time

Job summary

UniSource Energy Services in Arizona is seeking a versatile Utility Systems Support Analyst to deliver technical support for enterprise applications such as ArcGIS Pro, SBS AUD, and Maximo. The role focuses on gathering requirements, coordinating improvements, and ensuring data quality across engineering, operations, and field teams.

The position emphasizes testing, training, and change management, with opportunities to lead process enhancements and mentoring for others.

Qualifications

• Understanding of utility operations and related business functions.
• Experience gathering requirements and supporting business applications.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications.
• Valid Arizona driver license.

Responsibilities

• Initiates relationships with stakeholders to ensure technology solutions meet requirements.
• Gathers and documents business requirements for reports, enhancements, and workflow improvements.
• Tests application updates, configurations, and releases; coordinates UAT and validation.
• Develops training materials and user guides; provides user training.
• Collaborates with IT and vendors to troubleshoot issues and support implementations.

Skills

Utility operations

Requirements gathering

Communication skills

Microsoft Office

Driver license

Education

Bachelor's degree in Business / Information Systems / GIS

Tools

ArcGIS Pro

SBS AUD

Maximo

Field mobility apps

Job description

Position Description

Provides technical support, business process analysis, software administration, testing coordination, training, and continuous improvement support for utility business systems used throughout UES Electric. Supports and maintains enterprise applications including Esri ArcGIS Pro, Spatial Business Systems (SBS) Automated Utility Design (AUD), IBM Maximo Asset & Work Management, field mobility applications, and other related or similar applications and technologies. Identifies business requirements, develops functional solutions, coordinates system enhancements, and supports implementation of technology solutions for multiple departments including Engineering, Line Operations, Joint Use, Construction, Asset Management, and System Operations. Maintains a broad understanding of utility business processes and practices while serving as a liaison between business users, Information Technology, Operational Excellence, and software vendors. Functions as an initial point of contact for application support and executes diagnosis, issue resolution, and escalation activities. Monitors application performance, process effectiveness, and data quality while taking appropriate corrective actions.

Key Responsibilities

• Initiates and maintains relationships with stakeholders to ensure technology solutions support business requirements and operational objectives.
• Serves as the primary point of contact for application support requests and issue resolution.
• Supports Esri ArcGIS Pro, SBS AUD, IBM Maximo, field mobility applications, and associated utility technologies.
• Gathers and documents business requirements for reports, enhancements, workflow improvements, and operational efficiencies.
• Participates in business process reviews and continuous improvement initiatives.
• Coordinates with Information Technology personnel and software vendors to troubleshoot and resolve application issues.
• Tests application updates, enhancements, configuration changes, and software releases.
• Coordinates user acceptance testing and implementation validation activities.
• Develops and maintains training materials, process documentation, and user guides.
• Provides individual and group training to support user adoption and operational effectiveness.
• Supports change management and communication efforts associated with application and process changes.
• Maintains strong working relationships with Engineering, Operations, Joint Use, IT personnel, and software vendors.

Utility Systems Support Analyst I

Performs the above responsibilities at a basic level of proficiency. Handles small and mid-level matters with oversight and guidance.

Utility Systems Support Analyst II

Performs the above responsibilities of Utility Systems Support Analyst I at a mid-level of proficiency. Serves as a Subject Matter Expert for supported applications and business processes. Leads requirements gathering efforts for moderate-to-complex enhancements and process improvement initiatives. Facilitates business process discussions and future-state design sessions. Leads system, integration, and user acceptance testing activities. Identifies opportunities for automation, standardization, and enhanced operational effectiveness. Develops reporting and analysis to support operational and management decision-making. Coordinates and leads small to medium projects. Mentors less experienced analysts and business users.

Utility Systems Support Analyst III

Performs the above responsibilities of Utility Systems Support Analyst II at a high-level of proficiency. Leads requirements analysis and solution evaluation efforts for complex projects and strategic initiatives. Leads cross-functional business process optimization initiatives. Provides strategic recommendations regarding utility technologies, business systems, and operational improvements. Serves as the senior Subject Matter Expert for supported applications and related business processes. Functions as business lead on major projects involving Operations, Engineering, IT, Operational Excellence, and external vendors. Coordinates multiple projects and competing priorities across business units. Coaches and mentor's analysts and business stakeholders.

Knowledge, Skills & Abilities (Equivalent combination of education and experience will be considered.)

Minimum Qualifications

• Utility Systems Support Analyst I Demonstrated understanding of utility operations, engineering, work management, asset management, or related business functions.
• Strong verbal and written communication skills.
• Strong analytical, organizational, problem-solving, and customer-service skills.
• Demonstrated experience gathering requirements and supporting business applications.
• Strong working knowledge of Microsoft Office applications.
• Ability to manage multiple priorities and deliver assignments within established schedules.
• Valid Arizona driver license.

• Utility Systems Support Analyst II Demonstrated understanding of utility operations, engineering, work management, asset management, or related business functions.
• Strong verbal and written communication skills.
• Strong analytical, organizational, problem-solving, and customer-service skills.
• Demonstrated experience gathering requirements and supporting business applications.
• Strong working knowledge of Microsoft Office applications.
• Ability to manage multiple priorities and deliver assignments within established schedules.
• Valid Arizona driver license.
• Minimum three years of experience supporting utility business systems or related technologies.
• Strong facilitation, relationship-management, project-coordination, and process-improvement skills.
• Ability to develop management-level reporting and presentations.

• Utility Systems Support Analyst III Demonstrated understanding of utility operations, engineering, work management, asset management, or related business functions.
• Strong verbal and written communication skills.
• Strong analytical, organizational, problem-solving, and customer-service skills.
• Demonstrated experience gathering requirements and supporting business applications.
• Strong working knowledge of Microsoft Office applications.
• Ability to manage multiple priorities and deliver assignments within established schedules.
• Valid Arizona driver license.
• Minimum five years of experience supporting utility business systems and enterprise applications.
• Demonstrated ability to lead complex projects and cross-functional initiatives.
• Demonstrated ability to recommend innovative solutions supporting complex business requirements.
• Strong leadership and mentoring capabilities.
• Experience working in utility industry.

Preferred Qualifications

• Demonstrated expertise in ArcGIS Pro, SBS AUD, Maximo, or related utility applications.
• Advanced expertise with ArcGIS Pro, Maximo, SBS AUD, field technologies, or related utility applications.

Bachelor degree in Business, Information Systems, Geographic Information Systems, ADA Requirements and Physical Demands:

The physical demands as described are representative of those that must be met by the person in this position to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office Work: Sit, Stand, Walk and Bend: This position regularly requires prolonged periods of sitting. Occasionally requires standing, walking, or bending for short periods of time. Use of Hands/Fingers: To operate a computer, keyboard, mouse, and other office equipment. Speech/Hearing: This position frequently communicates with others via phone and in-person. Visual Acuity: For reviewing detailed operational reports. Lifting: Ability to lift and carry items weighing up to 15 pounds, as needed. Safety Sensitive: This position does not perform safety sensitive functions. Travel: Regular travel to operational sites, industry events, and stakeholder meetings.

Closes 11/19/2026

UniSource Energy Services provides safe, reliable energy to almost 272,000 customers across Arizona. Our natural gas service reaches about 169,000 customers in northern and southern Arizona, while our electric service reaches more than 103,000 customers in Mohave and Santa Cruz counties. UniSource and its sister company, Tucson Electric Power, are among a family of utilities owned by Fortis, Canada’s largest investor-owned gas and electric utility holding company.