Senior Utilities Client Partner: Growth & Delivery Leader

Tata Consultancy Services; Columbus (OH); On-site; USD 152,000 - 205,000; Full time

Job summary

Tata Consultancy Services in Columbus, OH is seeking a Senior Client Partner – Utilities NA to lead strategic relationships with North American utility clients, drive growth and ensure delivery excellence in grid modernization, digital customer experience, and regulatory compliance.

You will mentor cross-functional teams, shape account plans, and oversee delivery across application, infrastructure, and transformation programs while maintaining high client satisfaction and industry leadership.

Qualifications

• Bachelor’s degree in engineering, Business, or related field.
• 16+ years of experience in client-facing roles, including senior consulting or account leadership.
• Proven track record managing multi-million-dollar utility accounts in North America.
• Deep understanding of utility operations, regulatory environments (e.g., FERC, NERC), and digital transformation.
• Strong communication, negotiation, and stakeholder management skills.

Responsibilities

• Client Engagement & Relationship Management—serve as trusted advisor to senior client stakeholders including CIOs, COOs, and program heads.
• Lead strategic account planning and executive-level governance.
• Foster long-term partnerships by aligning delivery outcomes with client business priorities.
• Identify and pursue growth opportunities within existing accounts.
• Drive consultative selling across digital, cloud, and infrastructure services.
• Collaborate with sales, delivery, and domain teams to shape go-to-market strategies.
• Ensure successful delivery of services across application, infrastructure, and transformation programs.
• Monitor KPIs, SLAs, and client satisfaction metrics.
• Lead risk management and escalation resolution.
• Develop and execute account plans aligned with North American utility trends and regulatory frameworks.

Skills

Client relationship management

Strategic leadership

Stakeholder management

Communication skills

Education

Bachelor's degree in engineering, Business, or related field

MBA preferred

Tools

CIS

Work and Asset Management

AMI

DERMS

OMS

Utility analytics platforms

Job description

Tata Consultancy Services in Columbus, OH is seeking a Senior Client Partner – Utilities NA to lead strategic relationships with North American utility clients, drive growth and ensure delivery excellence in grid modernization, digital customer experience, and regulatory compliance.

You will mentor cross-functional teams, shape account plans, and oversee delivery across application, infrastructure, and transformation programs while maintaining high client satisfaction and industry leadership.