Senior US Enterprise CSM — Equity & Impact

Userlane; Boston (MA); Teletrabalho; USD 110 000 - 160 000; Tempo integral

Resumo da oferta

Userlane in the US market is seeking a hands-on Customer Success leader to own a portfolio of US accounts from onboarding through renewal. You will collaborate with Sales on new deals, design solutions, run proofs of concept, and measure adoption to prove value in real customer terms.

The role emphasizes hands-on deployment, security reviews, and a strong focus on regulated industries, healthcare, and life sciences. You will work with a distributed team across time zones.

Qualificações

• Hands-on delivery track record in enterprise software: deployed and operated a solution.
• 5+ years in customer success, solutions consulting, or account management with large organizations.
• Experience in solution design, technical demonstrations, and proofs of concept.
• Comfort with a European headquarters and distributed teams across time zones.
• Strong ability to read usage data and translate it into actionable insights.
• Excellent project management, communication, and executive-facing presentation skills.
• Practical use of AI and automation to accelerate adoption analysis and planning.

Responsabilidades

• Own a portfolio of US accounts end to end: onboarding, adoption, value delivery, retention, and expansion.
• Set clients up for success, define success with each client, and deliver it.
• Provide quantified proof of value in customer terms: time saved, reduced training burden, fewer tickets.
• Collaborate with Sales on new deals and expansions: solution design, proofs of concept, technical evaluations, security reviews.
• Hands-on delivery in US accounts: configuration, deployment, adoption measurement, and go-live follow-up.
• Own renewals, expansion plans, and accurate forecast reviews.

Conhecimentos

Hands-on delivery

Customer success

Solutions consulting

Account management

Analytics

Project management

AI and automation

Descrição da oferta de emprego

Userlane in the US market is seeking a hands-on Customer Success leader to own a portfolio of US accounts from onboarding through renewal. You will collaborate with Sales on new deals, design solutions, run proofs of concept, and measure adoption to prove value in real customer terms.

The role emphasizes hands-on deployment, security reviews, and a strong focus on regulated industries, healthcare, and life sciences. You will work with a distributed team across time zones.