Enterprise CSM — Onboarding, Renewals & Growth

Nooks; United States; Teletrabalho; USD 90 000 - 140 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity

Generous perks

Comprehensive benefits

Resumo da oferta

Nooks.ai is seeking a Customer Success Manager to drive value for mid-market and enterprise customers, ensuring best-in-class adoption and renewal outcomes. You will own multi-threaded relationships and guide customers through onboarding, adoption, and expansion with thought leadership and proactive support.

As part of a fast-growing startup, you will manage a portfolio of ~40 accounts, collaborate across teams, monitor health metrics, and push for renewals and upsells while delivering

Qualificações

• 5+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record.
• 2+ years of customer onboarding and support experience, ensuring easy access to resources throughout the journey.
• 2+ years of SDR or SDR management experience.
• Familiarity with Sales tech stack and tools such as Outreach, Salesloft, Salesforce, HubSpot or Apollo.
• Comfortable with data analytics and using data to identify customer challenges.
• Excellent written and verbal communication skills.
• Self-starter with experience in a rapidly-changing SaaS tool and startup environment.
• Proven ability to collaborate across teams and wear many hats in a dynamic setting.

Responsabilidades

• Manage a portfolio of ~40 mid-market and enterprise accounts, maximizing the impact and value of Nooks.
• Onboard new customers, ensuring seamless integration into their sales processes.
• Develop and maintain multi-threaded relationships to understand customer goals and deployment.
• Conduct regular check-ins to share Nooks outcomes, address issues, and identify opportunities.
• Analyze usage metrics to identify features that provide value and lead upsell conversations.
• Monitor health metrics and develop proactive plans to address concerns.
• Assist with Technical Support for customers as needed.
• Represent the voice of the customer to drive product feedback and prioritization.

Conhecimentos

B2B SaaS CSM

Renewals & upsell

Account portfolio management

Onboarding expertise

Data analytics

Communication skills

Cross-functional collaboration

Startup adaptability

Ferramentas

Outreach

Salesloft

Salesforce

HubSpot

Apollo

Descrição da oferta de emprego

Nooks.ai is seeking a Customer Success Manager to drive value for mid-market and enterprise customers, ensuring best-in-class adoption and renewal outcomes. You will own multi-threaded relationships and guide customers through onboarding, adoption, and expansion with thought leadership and proactive support.

As part of a fast-growing startup, you will manage a portfolio of ~40 accounts, collaborate across teams, monitor health metrics, and push for renewals and upsells while delivering