Senior Unified Communications & Voice Engineer

Guggenheim Partners; New York (NY); On-site; USD 135,000 - 165,000; Full time

Job summary

Guggenheim Securities, a platform within Guggenheim Partners, seeks a Senior Network Voice Engineer to join the Platform Services team in New York. You will lead unified communications integration, direct routing design, and QoS‑driven voice infrastructure, collaborating cross‑functionally to deliver a seamless user experience.

The role emphasizes hands‑on configuring Teams Calling, SBCs, Unigy platforms, and room systems, with on‑site presence required at the New York office at least three days

Qualifications

• 5+ years hands-on supporting enterprise voice deployments in a financial services environment.
• Routing & switching concepts & protocols: BGP, VLANs, STP, VRRP/HSRP, QOS.
• Wireless: 802.11a/b/g/n/ac/ax/be (Wi-Fi 6E/7), controller-based WLAN (Meraki).
• Firewall concepts including VPN (IPsec, SSL), ACLs, 802.1X, NAC.
• Vendor and carrier management with escalation experience.
• Tier 2/3 incident troubleshooting; on-call rotation.
• Packet analysis: Wireshark, tcpdump.
• End-user-facing engagement & professionalism.
• Ability to work cross-functionally with security, identity, business, and app teams.
• Experience with ITIL principles using ServiceNow.
• Clear technical documentation and stakeholder communication.

Responsibilities

• Unified Communications Integration Microsoft Teams Calling with operator connect platform administration.
• Direct Routing design and deployment.
• Design & programming of auto attendants, call queues, dial plans, hunt groups, etc.
• Development of call quality dashboard (CQD), call analytics, KPI’s for platform reporting.
• E.911 / dynamic emergency calling compliance.
• Management of teams calling licenses, calling plans, carrier invoicing, billing.
• Teams calling integration with physical devices such as handsets, intercoms & AV devices.
• Microsoft Teams Rooms (MTR) device deployment and management.
• Training service desk to complete level 1 requests and first line troubleshooting.
• Trader Voice hands‑on experience with IPC Unigy / Unigy 360 turret systems.
• Proficiency with Unigy Management System (UMS) for provisioning, configuration, and administration.
• Experience with IPC Nexus and Media Manager for session border and media handling.
• Familiarity with IPC Connexus cloud connectivity services.
• Turret hardware support: Pulse, iQ/MAX Edge, and softphone/Unigy Soft Client deployments.
• MAC (Move/Add/Change) work: line assignments, speed dials, hoot‑and‑holler, intercom, ring‑down circuits.
• Collaboration deployment, operation, and lifecycle support of audiovisual systems across the firms conference rooms, huddle spaces, boardrooms, and event/town‑hall spaces.
• Integrate rooms with unified communications platforms (Microsoft Teams Rooms, Zoom Rooms, Cisco Webex).
• Serve as Tier 2/3 escalation for AV incidents; own root‑cause analysis and permanent fixes.
• Monitor room health, track asset inventory, develop preventive‑maintenance schedules.
• Track KPIs: room uptime, mean‑time‑to‑resolve, meeting‑join success rate, user satisfaction.

Skills

Enterprise voice deployments

Routing & Switching

Wireless (Wi-Fi 6/6E/7)

Security & VPN

Scripting/Automation

ITIL/ServiceNow

UC technologies

Tools

PowerShell

Terraform

Ansible

Job description

Guggenheim Securities, a platform within Guggenheim Partners, seeks a Senior Network Voice Engineer to join the Platform Services team in New York. You will lead unified communications integration, direct routing design, and QoS‑driven voice infrastructure, collaborating cross‑functionally to deliver a seamless user experience.

The role emphasizes hands‑on configuring Teams Calling, SBCs, Unigy platforms, and room systems, with on‑site presence required at the New York office at least three days