Senior Unified Communications & Networking Engineer

SmartChoice; Saint Petersburg (FL); Presencial; USD 115 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Generous paid time off

Employer-matched 401(k)

Monthly cell phone stipend

Employee Assistance Program

Resumo da oferta

SmartChoice seeks a Level III Engineer to resolve complex voice, network, and unified communications issues. You will own high-impact incidents, coordinate across teams, and document every step from issue to resolution.

Join a company delivering telecom, internet connectivity, and security solutions with a culture of collaboration, growth, and innovation. This role requires strong troubleshooting, teamwork, and customer-facing skills in a dynamic environment.

Qualificações

• Bachelor’s degree in information technology, networking, telecommunications, or related field.
• Five+ years in technical support, network operations, or related engineering role.
• Four+ years hands-on voice and data networking experience with advanced troubleshooting.
• Certifications such as Cisco CCNA/CCNP, Microsoft Teams Administrator or CC/SBC preferred.

Responsabilidades

• Own advanced escalations from Level I/II engineers for voice, data, and UC incidents.
• Troubleshoot LAN/WAN, VLANs, routing, switching, wireless, VPN, DHCP, DNS, NAT, QoS, firewalls, and circuit issues.
• Administer Cisco/Meraki network equipment and UC platforms; support Teams Phone and Direct Routing.
• Coordinate with field engineers, carriers, vendors, and customer IT teams to isolate issues and restore service.
• Document all troubleshooting steps, configuration changes, and resolution for future references.
• Prepare root cause analyses and customer-ready technical summaries for major incidents.

Conhecimentos

Network engineering

VoIP

Cisco UC

Microsoft Teams

Escalation management

Formação académica

Bachelor’s degree in IT/Networking

Ferramentas

Cisco UC Manager

Cisco Unity

CUBE/SBC

Meraki

Teams Phone

Descrição da oferta de emprego

SmartChoice seeks a Level III Engineer to resolve complex voice, network, and unified communications issues. You will own high-impact incidents, coordinate across teams, and document every step from issue to resolution.

Join a company delivering telecom, internet connectivity, and security solutions with a culture of collaboration, growth, and innovation. This role requires strong troubleshooting, teamwork, and customer-facing skills in a dynamic environment.