Senior Unified Communications Engineer - Hybrid (AWS Cloud)

HMSA; Honolulu (HI); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a skilled professional to lead the support of their unified communications infrastructure. This dynamic role involves ensuring reliability, implementing enhancements, and providing technical expertise across business functions. The ideal candidate will possess strong communication and problem-solving skills, with a deep understanding of Cisco telecommunications and call center operations. Join a forward-thinking organization that values continuous education and offers opportunities for professional development while supporting operations across beautiful Hawaiian Islands. If you're ready to make a significant impact, this is the perfect opportunity for you.

Qualifications

• 5 years of relevant IT experience or equivalent education.
• Expertise in Cisco infrastructure and call center operations.

Responsibilities

• Lead support for unified communications infrastructure and ensure reliability.
• Troubleshoot complex problems and coordinate with vendors for resolution.

Skills

Cisco telecommunications infrastructure

call center operations/reporting

scripting

collaboration tools

problem-solving

organizational skills

communication skills

time management

Education

Bachelor's degree or technical institute degree/certificate

Five years of relevant IT work experience

Tools

Microsoft Office

AWS Cloud

Amazon Connect

Chime

Lex

Job description

An established industry player is seeking a skilled professional to lead the support of their unified communications infrastructure. This dynamic role involves ensuring reliability, implementing enhancements, and providing technical expertise across business functions. The ideal candidate will possess strong communication and problem-solving skills, with a deep understanding of Cisco telecommunications and call center operations. Join a forward-thinking organization that values continuous education and offers opportunities for professional development while supporting operations across beautiful Hawaiian Islands. If you're ready to make a significant impact, this is the perfect opportunity for you.