Senior Cisco CUCM Engineer: Enterprise Voice Lead

Ho-Chunk, Inc.

Washington (District of Columbia)

On-site

USD 120,000 - 170,000

Full time

14 days+

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Job summary

All Native Group seeks a Senior CUCM Engineer to design, implement and maintain enterprise voice solutions including Call Manager, Unity Connection, Emergency Responder and VoIP endpoints. The engineer will specialize in CUCM cluster design and operate as a Tier 3 contributor within a team, leading voice solution implementations from planning to execution.

Responsibilities include configuring CUCM clusters, SIP trunks and endpoints, mentoring Tier 2/3 staff, and ensuring high availability with

Qualifications

7+ years of CUCM experience in large enterprise environments.
Strong knowledge of Cisco voice gateways (VG410, VG420, VG450) and CUCM best practices.
Experience with Unity Connection, SIP trunking, and PSTN connectivity.

Responsibilities

Configure and support CUCM clusters, voice gateways and endpoints in a multi-site environment; manage SIP trunks for optimal routing.
Provide Tier 3/advanced troubleshooting of complex voice issues across the enterprise.
Monitor CUCM health, performance and availability; document issues and recommend improvements.
Lead voice-related projects, migrations, tech refreshes, deployments and implementations.
Collaborate with cybersecurity teams to ensure security and compliance of the voice environment.