Senior Tier 2 Helpdesk Lead - DoD IT Operations (TS/SCI)

Leidos Inc; Fort Belvoir (VA); On-site; USD 52,000 - 94,000; Full time

Job summary

Leidos is seeking a Sr. Tier 2 Helpdesk Lead to support a large DOD contract at Fort Belvoir, VA. The role focuses on technical leadership, incident resolution, and deployment activities across classified and unclassified endpoints.

A TS/SCI clearance is required, with IAT Level II certification prior to start. Strong SIPR/VDI skills and ITSM process adherence are expected. Responsibilities include guiding technicians, prioritizing tickets, coordinating tasks, and documenting KBAs while

Qualifications

• Active DoD TS/SCI clearance required.
• Current 8140/8570 IAT Level II (SEC+ or equivalent) before start date.
• Experience as shift lead in IT Service Desk.
• Strong organizational and communication skills under SOPs.
• 2+ years IT ticketing system experience and 1+ year remote desk takeover tools.

Responsibilities

• Act as the technical shift lead and escalation point.
• Review workloads and aging tickets; guide technicians on prioritization.
• Oversee daily queue health and SLA-adherence.
• Troubleshoot remote and deskside IT issues; imaging and connectivity.
• Deploy and troubleshoot printers; onboard new employees.
• Perform root-cause analysis and advanced diagnostics.

Skills

Team leadership

IT service desk experience

Communication

Organizational skills

Incident troubleshooting

Education

High School Diploma

Tools

Remote desk takeover tools

VDI

Job description

Leidos is seeking a Sr. Tier 2 Helpdesk Lead to support a large DOD contract at Fort Belvoir, VA. The role focuses on technical leadership, incident resolution, and deployment activities across classified and unclassified endpoints.

A TS/SCI clearance is required, with IAT Level II certification prior to start. Strong SIPR/VDI skills and ITSM process adherence are expected. Responsibilities include guiding technicians, prioritizing tickets, coordinating tasks, and documenting KBAs while