Senior Travel Partner - Billing Services

Loews Hotels, LLC.; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Tuition reimbursement

Pet insurance

Hotel team discounts

Job summary

Loews Hotels & Co is seeking a Travel Partner in Nashville to support high-volume billing operations for a diverse portfolio of properties across North America. You will oversee invoicing quality, payment application, and customer support, ensuring timely delivery to partners.

The role emphasizes building relationships with hotel leadership, joint venture partners, and travel partner organizations while maintaining accuracy and compliance in all financial processes.

Qualifications

• 6+ months of billing and accounting experience.
• 1-2 years customer-facing work experience in hospitality or finance.
• Ability to communicate effectively and maintain confidentiality.

Responsibilities

• Upholds PCI compliance, guest confidentiality, and accounting standards.
• Compile final invoices for various accounts and ensure timely delivery.
• Reconcile charges using hotel systems and resolve discrepancies.
• Research missing or discrepant charges to ensure billing accuracy.
• Compute discounts and adjust in the property management system.
• Collaborate with hotel teams to resolve guest billing disputes.

Skills

Relationship building

Forward thinking

Team building

Leadership

Collaboration

Education

HS Diploma or GED

Tools

Microsoft Office

Job description

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their \"uniquely local\" community in order to curate exciting, approachable and local travel experiences for guests.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here;

you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For:

The Travel Partner serves as a key contributor within a high-volume shared services environment, supporting billing operations for a diverse portfolio of hotel properties across North America. This role provides guidance and quality oversight for the Travel Partner team, serves as the primary escalation point for billing and payment inquiries, and manages complex invoicing for wholesale, tenant, rental, membership, corporate, VIP, and other specialized accounts. The position is responsible for ensuring the accurate and timely invoicing, payment application, issue resolution, and customer support required to meet service excellence standards and maintain strong relationships with hotel leadership, joint venture partners, and travel partner organizations.

Who You Are:

• A relationship builder with a dynamic approach to developing connections
• A continually curious forward thinker who loves to find creative solutions
• A team builder with the ability to establish a strong following
• Comfortable with taking the lead in a variety of settings
• Collaborator who excels in an exciting, ever-evolving environment

What You Will Do:

• Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality, and accounting best practices.
• Compiles final invoice for wholesale, tenant, rental, membership, corporate, and VIP accounts and ensures timely delivery to third party partners.
• Uses hotel sales, financial, and property management systems to reconcile charges posted to third party accounts.
• Researches and resolves missing or discrepant charges to ensure highest levels of billing accuracy.
• Calculates contractual discounts owed and adjusts accordingly in property management system.
• Collaborates with other Billing Services and hotel team members to resolve guest billing disputes.
• Maintains strong relationships with hotel Reservations, Finance, Sales, and Operations team members to ensure client needs are understood and met.
• Communicates directly with guest/clients of the hotels to collect payment for direct-billed balances; keeps accurate records of collections activities.
• Applies payments in hotel's property management system as specified on remittances daily as they are received.
• Collaborates with Training Manager, STAR Trainers, and Billing Manager to maintain training environment focused on continuous improvement.
• Prepares and maintains reports of aged receivables and collections progress to be shared regularly with hotel teams for cash forecasting and risk exposure.
• Performs daily audit of department's financial transactions to ensure accuracy and compliance.
• Accountable for achievement of metrics and targets associated with the position.
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all training sessions and meetings
• Ability to perform \"Physical Requirements\" as explained below
• Other duties as assigned

Your Experience Includes:

• Minimum 6 months of billing and accounting experience. HS Diploma or GED equivalent preferred
• 1-2 years customer-facing work experience in hospitality or finance environment
• Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally
• Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines
• Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office