Senior Trauma-Informed Case Management Leader

Community Action Agency of Oklahoma City; Oklahoma City (OK); On-site; USD 52,000 - 80,000; Full time

Job summary

Community Action Agency of Oklahoma City & OK/CN Counties, Inc. is seeking a Lead Case Manager to oversee the Choice Neighborhoods case management team, guiding trauma-informed, family-centered approaches to help Will Rogers Courts residents achieve housing stability, economic opportunity, and improved health.

The role supervises three Case Managers, coordinates with Lilyfield staff, ensures fidelity to the four-step process, analyzes quarterly impact data, and works with community partners to

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, Counseling, or related field; Master's preferred.
• At least 5 years of case management experience, including trauma-informed care and family stabilization.
• 2+ years supervisory or team-lead experience preferred.
• Experience with housing assistance, workforce development, healthcare, and education systems.
• Experience with families experiencing housing instability, relocation, or redevelopment preferred.
• Proficiency with case management databases (e.g., ChildPlus) and standard office software.
• Strong organizational, coaching, and conflict-resolution skills.
• Excellent written and verbal communication; ability to prepare reports for funders.
• Valid driver's license and reliable transportation.

Responsibilities

• Supervise and support a team of three Case Managers, including onboarding and regular supervision.
• Monitor caseloads (~50 families per Case Manager) to ensure intensive, individualized engagement.
• Ensure fidelity to trauma-informed care principles and family stabilization practices.
• Oversee four-step case management process: intake and needs assessment, goal setting, implementation, and monitoring/evaluation.
• Review Family Service Plans and SMART goals for individuals.
• Maintain accurate documentation in ChildPlus and service logs.
• Coordinate with community partners to strengthen referral pathways in housing, workforce development, health and education.
• Lead biweekly/monthly case reviews and weekly check-ins to track progress.
• Lead crisis response and barrier-resolution efforts for complex or high-risk family situations.
• Analyze quarterly impact data and prepare reports for leadership and funders.
• Support community engagement efforts, including resident leadership training and meetings.
• Participate in program planning and continuous quality improvement of services.
• Ensure compliance with policies, funder requirements, and confidentiality.

Skills

Trauma-informed care

Team leadership

Data analysis

Partnership building

Cultural competence

Education

Bachelor's degree in Social Work or related field

Master's degree preferred

Tools

ChildPlus

MS Office

Job description

Community Action Agency of Oklahoma City & OK/CN Counties, Inc. is seeking a Lead Case Manager to oversee the Choice Neighborhoods case management team, guiding trauma-informed, family-centered approaches to help Will Rogers Courts residents achieve housing stability, economic opportunity, and improved health.

The role supervises three Case Managers, coordinates with Lilyfield staff, ensures fidelity to the four-step process, analyzes quarterly impact data, and works with community partners to