Lead Case Manager

Community Action Agency of Oklahoma City & OK/CN Counties, Inc.; Oklahoma City (OK); On-site; USD 52,000 - 80,000; Full time

Job summary

Community Action Agency of Oklahoma City & OK/CN Counties, Inc. is seeking a Lead Case Manager to oversee the Choice Neighborhoods case management team, guiding trauma-informed, family-centered approaches to help Will Rogers Courts residents achieve housing stability, economic opportunity, and improved health.

The role supervises three Case Managers, coordinates with Lilyfield staff, ensures fidelity to the four-step process, analyzes quarterly impact data, and works with community partners to

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, Counseling, or related field; Master's preferred.
• At least 5 years of case management experience, including trauma-informed care and family stabilization.
• 2+ years supervisory or team-lead experience preferred.
• Experience with housing assistance, workforce development, healthcare, and education systems.
• Experience with families experiencing housing instability, relocation, or redevelopment preferred.
• Proficiency with case management databases (e.g., ChildPlus) and standard office software.
• Strong organizational, coaching, and conflict-resolution skills.
• Excellent written and verbal communication; ability to prepare reports for funders.
• Valid driver's license and reliable transportation.

Responsibilities

• Supervise and support a team of three Case Managers, including onboarding and regular supervision.
• Monitor caseloads (~50 families per Case Manager) to ensure intensive, individualized engagement.
• Ensure fidelity to trauma-informed care principles and family stabilization practices.
• Oversee four-step case management process: intake and needs assessment, goal setting, implementation, and monitoring/evaluation.
• Review Family Service Plans and SMART goals for individuals.
• Maintain accurate documentation in ChildPlus and service logs.
• Coordinate with community partners to strengthen referral pathways in housing, workforce development, health and education.
• Lead biweekly/monthly case reviews and weekly check-ins to track progress.
• Lead crisis response and barrier-resolution efforts for complex or high-risk family situations.
• Analyze quarterly impact data and prepare reports for leadership and funders.
• Support community engagement efforts, including resident leadership training and meetings.
• Participate in program planning and continuous quality improvement of services.
• Ensure compliance with policies, funder requirements, and confidentiality.

Skills

Trauma-informed care

Team leadership

Data analysis

Partnership building

Cultural competence

Education

Bachelor's degree in Social Work or related field

Master's degree preferred

Tools

ChildPlus

MS Office

Job description

POSITION SUMMARY:

The Lead Case Manager provides senior-level oversight of the Choice Neighborhoods case management team, guiding a trauma-informed, family-centered approach to helping Will Rogers Courts residents achieve housing stability, economic opportunity, and improved health and well-being throughout the renovation and relocation process. The Lead Case Manager directly supervises three CAA Case Managers and also coordinates with case management staff employed by Lilyfield, ensuring that all case management practices — across both organizations — align with the Choice Neighborhoods model and the program's Case Management Plan.

CORE VALUES:

The Lead Case Manager is expected to model and reinforce the agency's core values in daily practice and in supervision of the case management team: Collaborate as partners; Supportive by nature; Community centered; Compassion in action; Act with integrity; Pursue exceptional quality; Innovate with purpose

DUTIES AND RESPONSIBILITIES:

Program Leadership:

• Supervise, coach, and support a team of three Case Managers, including onboarding, ongoing training, and regular individual and team supervision.
• Monitor caseloads to ensure each Case Manager maintains an appropriate ratio (approximately 50 families per Case Manager) that allows for intensive, individualized engagement.
• Ensure fidelity to trauma-informed care principles and best practices in family stabilization across all case management activities.
• Oversee implementation of the four-step case management process: intake and needs assessment, goal setting, implementation, and monitoring/evaluation.
• Review and approve Family Service Plans and SMART goals developed by Case Managers, ensuring plans are individualized, realistic, and aligned with family priorities.
• Monitor documentation and data entry in ChildPlus (or designated case management database), ensuring accurate and timely Family Profiles and service logs.
• Coordinate with community partners, including local nonprofits, healthcare providers, educational institutions, and government agencies, to maintain and strengthen referral pathways in housing, workforce development, health and wellness, and education.
• Facilitate or oversee biweekly/monthly case reviews and weekly case manager check-ins to track family progress and address emerging barriers.
• Lead crisis response and barrier-resolution efforts for complex or high-risk family situations, providing direct support to Case Managers as needed.
• Compile and analyze quarterly impact data (housing stability, employment, healthcare access, education outcomes) and prepare reports for program leadership and funders.
• Support community engagement efforts, including resident leadership training, civic participation opportunities, and community meetings to gather family input.
• Participate in program planning, sustainability planning, and continuous quality improvement of case management services.
• Ensure compliance with program policies, funder requirements, and confidentiality standards in all case management activities.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Deep understanding of trauma-informed, strengths-based case management practices.
• Ability to lead and motivate a team while maintaining high standards of service quality.
• Skilled in data analysis and outcome reporting.
• Ability to build and maintain effective partnerships with nonprofit, healthcare, education, and government stakeholders.
• Cultural competence and sensitivity to the needs of diverse, low-income families undergoing housing transition.

WORKING CONDITIONS:

Work is performed in a combination of office and community settings, including resident homes and community meeting spaces. May require occasional evening or weekend availability for community meetings or family emergencies.

QUALIFICATIONS REQUIRED:

• Bachelor's degree in Social Work, Human Services, Psychology, Counseling, or a related field required; Master's degree preferred.
• Minimum of 5 years of case management experience, including experience with trauma-informed care and family stabilization services.
• Minimum of 2 years of supervisory or team-lead experience preferred.
• Demonstrated knowledge of housing assistance, workforce development, healthcare, and educational support systems.
• Experience working with families experiencing housing instability, relocation, or community redevelopment preferred.
• Proficiency with case management databases (e.g., ChildPlus) and standard office software.
• Strong organizational, coaching, and conflict-resolution skills.
• Excellent written and verbal communication skills, including the ability to prepare reports for funders and leadership.
• Valid driver's license and reliable transportation, as home and community visits may be required.

SUPERVISION:

• Reports to: Family Empowerment Director
• Supervises: Case Managers