Senior Transport/IP Network Controller - 24/7 NOC

Isys Technologies; Riverdale (UT); On-site; USD 65,000 - 90,000; Full time

Job summary

I2X Technologies, a technology services provider for the Federal Government, seeks engineers to join a 24/7 DISN operations team. You will monitor networks, triage incidents, and coordinate fault resolution across multiple tools to ensure continuous service and security for government programs.

Responsibilities include creating Remedy tickets, performing fault isolation, and ensuring timely restoration under SLAs. Secret clearance and cross-agency collaboration are preferred.

Responsibilities

• Create and update tickets utilizing Remedy.
• Independently triages and manages tickets in respective technology, and provides feedback and guidance for tickets of concern.
• Monitor network events and element management failures in real-time on a 24x7x365 basis across several monitoring tools.
• Incident Correlation and Fault Analysis: analyze alarms, identify fault conditions, and coordinate corrective actions.
• Notify necessary points of contact based on incident location and networks; escalate as needed.
• Provide 24/7 sustainment support for outages and degraded services across the DISN.

Job description

I2X Technologies, a technology services provider for the Federal Government, seeks engineers to join a 24/7 DISN operations team. You will monitor networks, triage incidents, and coordinate fault resolution across multiple tools to ensure continuous service and security for government programs.

Responsibilities include creating Remedy tickets, performing fault isolation, and ensuring timely restoration under SLAs. Secret clearance and cross-agency collaboration are preferred.