Transport/IP Network Controller

Isys Technologies; Riverdale (UT); On-site; USD 65,000 - 90,000; Full time

Job summary

I2X Technologies, a technology services provider for the Federal Government, seeks engineers to join a 24/7 DISN operations team. You will monitor networks, triage incidents, and coordinate fault resolution across multiple tools to ensure continuous service and security for government programs.

Responsibilities include creating Remedy tickets, performing fault isolation, and ensuring timely restoration under SLAs. Secret clearance and cross-agency collaboration are preferred.

Responsibilities

• Create and update tickets utilizing Remedy.
• Independently triages and manages tickets in respective technology, and provides feedback and guidance for tickets of concern.
• Monitor network events and element management failures in real-time on a 24x7x365 basis across several monitoring tools.
• Incident Correlation and Fault Analysis: analyze alarms, identify fault conditions, and coordinate corrective actions.
• Notify necessary points of contact based on incident location and networks; escalate as needed.
• Provide 24/7 sustainment support for outages and degraded services across the DISN.

Job description

Minimum Clearance Required

Secret

Responsibilities

I2X Technologies is a reputable technology services company to the Federal Government. Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I2X is ready to offer you the chance to make a real-world impact in your field and for your country. We provide long-term growth and development. Headquartered in Colorado, I2X is engaged in programs across the country and in more than 20 states. Our programs support multiple Federal agencies, the Department of Defense and often focused on the space initiatives of our government customers.

Create and update tickets utilizing Remedy.

Independently triages and manages ticket que in respective technology, and provides feedback and guidance for tickets of concern

Monitor network events and element management failures in real-time on a 24x7x365 basis across several monitoring tools.

Incident Correlation and Fault Analysis:Proactively analyze alarms; provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information; identifying the fault condition and its impacts; isolating root causes; coordinating correction of fault situations regardless of the fault in the infrastructure; Assist in developing and maintaining a centralized, known error database containing defects, failures, causes, and repair actions including workarounds taken to resolve these failures in support of incident and problem resolution.

Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location of incidents

Incident Analysis (Fault Isolation): Support the fault isolation process; diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs; identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities; Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment

Support all customers to include providing global situational awareness support.

Fault Correction: Correct/replace faulty network elements, coordinating with other service providers as necessary; Verify that service has been restored upon resolution of all customer-initiated tickets

Network/Service Restoration: Restore networks and service to full operation; Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs; Identify failures that are attributable to a different causes and impacts; Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs); Reroute routine circuits within 24 hours of notification; Documenting reroute in the configuration management database (CMDB); Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.

Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support

Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outline

Works directly with leadership to evaluate and provide feedback for training, standard operating procedures, and tools capabilities.

Incident Escalation: Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II; Record, asess, track, and monitor incident tickets escalated to operational infrastructure.

Demonstrated knowledge of training, standard operating procedures, and tools within O&M: Evaluates and provides feedback for training, standard operating procedures, and tools; Assist in monitoring training Network controllers within O&M; assist in training junior-level Network controllers within O&M; Effectively communicates with the O&M team and the customer; Effectively communicates with the O&M team, the customer and outside leadership to obtain or provide information on significant events or changes within the DISN; Provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers.Provide technical advice and insight to peers and customers to assist in resolution of complex issues.

Demonstrated comprehensive understanding of and ability to apply principles, theories, and concepts of networking and has a broad understanding of other related specialty areas.

Provide advanced level technical support of the DISN customer.

Independently works on projects or assignments for future operations within O&M and impacting the DISN

Resolve multi-layer complex issues that cross several NOC or domain within O&M

Demonstrate extensive proficiency in specialized functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Junip