Transport/IP Network Controller

Isys Technologies; Shiloh (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

I2X Technologies is a Federal government contractor headquartered in Colorado, with programs nationwide. This role supports DISN operations, network infrastructure, and 24/7 service sustainment.

The candidate will monitor, analyze, and resolve network incidents, perform fault isolation, and coordinate with multiple service providers to restore services in compliance with SLAs.

Qualifications

• DoD-8570 IAT Level 2 baseline certification required at start date.
• Ability to operate in a 24/7 environment.
• Experience with alarm surveillance, fault management, LAN maintenance or performance management.
• Expertise with routers, switches, routing devices and DSN/DRSN equipment.
• Understanding of network topologies (transport and IP).

Responsibilities

• Create and update tickets utilizing ITSM.
• Monitor network events and element management failures in real time 24x7x365.
• Perform incident correlation and fault analysis to identify root causes.
• Notify appropriate contacts based on incident awareness networks, circuits or locations.
• Diagnose faults, isolate root causes and coordinate remediation with service providers.
• Provide 24/7 sustainment support for outages and degradation.
• Escalate incidents and communicate status to stakeholders.
• Provide technical guidance to peers and customers for resolution of complex issues.

Skills

DoD-8570 IAT Level 2

24/7 operation readiness

Alarm surveillance

Fault management

LAN maintenance

Performance management

Routers and switches

Cisco devices

Juniper devices

Tools

MS Office Suite

Ticketing systems

Job description

Minimum Clearance Required

Secret

Responsibilities

I2X Technologies is a reputable technology services company to the Federal Government. Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I2X is ready to offer you the chance to make a real-world impact in your field and for your country. We provide long-term growth and development. Headquartered in Colorado, I2X is engaged in programs across the country and in more than 20 states. Our programs support multiple Federal agencies, the Department of Defense and often focused on the space initiatives of our government customers.

Create and update tickets utilizing ITSM.

Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.

Incident Correlation and Fault Analysis: Proactively analyze alarms; provide detailed analyses; leading to resolution of the alarm conditions, including filtering and correlating fault information; identifying the fault condition and its impacts; isolating root causes; coordinating correction of fault situations regardless of the fault in the infrastructure

Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location of incidents

Incident Analysis (Fault Isolation): Support the fault isolation process; diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs; identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities; Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment

Support all customers to include providing global situational awareness support.

Fault Correction: Correct/replace faulty network elements, coordinating with other service providers as necessary; Verify that service has been restored upon resolution of all customer-initiated tickets

Network/Service Restoration: Restore networks and service to full operation; Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs; Identify failures that are attributable to a different causes and impacts; Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs); Reroute routine circuits within 24 hours of notification; Documenting reroute in the configuration management database (CMDB); Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.

Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support

Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined

Works directly with Shift lead and O&M leadership for guidance

Incident Escalation: Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II. Record, assess, track, and monitor incident tickets escalated to operational infrastructure.

Demonstrated knowledge of training, standard operating procedures, and tools within O&M: Evaluates and provides feedback for training, standard operating procedures, and tools; Assist in training Network controllers within O&M; Effectively communicates with the O&M team and the customer.

Provide technical advice and insight to peers and customers to assist in resolution of complex issues.

Demonstrate proficiency of several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

Qualifications

BASIC QUALIFICATIONS:

• - Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.- Ability to work in a 24/7 operation.- Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.- Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.- General understanding of network topologies, both transport and IP.- Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.

PREFERRED QUALIFICATIONS:

• -Tech control facility or cyber transport experience-Circuit actions and vendor experience -IP architecture experience-Telco NOC, inside or outside plant experience.-Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs-Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management.-any additional certifications to include: CCNA, CYSA+, CASP, CCNP, JNC