Senior Transitional Care Navigator

American Senior Communities LLC; Indianapolis (IN); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

PTO & holidays

Referral bonus

Tuition reimbursement

Career development

Wellness support

Employee discounts

Job summary

American Senior Communities LLC is hiring a Senior Transitional Care Coordinator to provide facility information by phone and coordinate care for new residents. The role includes coaching the Care Coordination Center team, handling inquiries, validating insurance coverage, and coordinating clinical assessments and insurance authorization.

The position emphasizes mentorship, collaboration with team members, and ensuring smooth transition processes for residents across services.

Qualifications

• Bachelor’s degree marketing or related field preferred; or three-years equivalent experience in lieu of degree.
• One to three years nursing facility, community relations, sales and/or social service experience required.
• Previous health care admissions/marketing/sales experience preferred.

Responsibilities

• Provide customers with facility-related information via telephonic conversations and assist in coordinating care and services for new residents.
• Coach and mentor the Care Coordination Center team members while handling inquiries and referrals.
• Validate healthcare coverage through all insurance plans and engage relevant team members to initiate clinical assessments and managed insurance authorization.

Education

Bachelor’s degree in Marketing or related field

Job description

American Senior Communities LLC is hiring a Senior Transitional Care Coordinator to provide facility information by phone and coordinate care for new residents. The role includes coaching the Care Coordination Center team, handling inquiries, validating insurance coverage, and coordinating clinical assessments and insurance authorization.

The position emphasizes mentorship, collaboration with team members, and ensuring smooth transition processes for residents across services.