Senior Transitional Care Coordinator

American Senior Communities; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Telehealth

401(k)

PTO

Holiday Pay

Referral Bonus

Paid Training

Tuition Reimbursement

Certification Reimbursement

Education Partnerships

EAP

Wellness Support

Discounts

Job summary

American Senior Communities in Indianapolis, Indiana, is hiring a Senior Transitional Care Coordinator to provide facility-related information by phone and coordinate care for new residents.

You will coach the Care Coordination Center team, handle inquiries, validate insurance coverage, and mobilize the clinical team to arrange assessments and managed authorizations.

This role emphasizes collaboration, patient advocacy, and ensuring smooth transitions for residents and families.

Qualifications

• Bachelor’s degree in marketing or related field preferred, or three-years equivalent experience.
• One to three years nursing facility, community relations, sales and/or social service experience required.
• Previous health care admissions/marketing/sales experience preferred.

Responsibilities

• Coordinate care and services for new residents.
• Provide coaching and mentorship to Care Coordination Center team members.
• Validate healthcare coverage and engage team for clinical assessments and insurance authorization.

Skills

Healthcare admissions

Sales experience

Community relations

Customer service

Education

Bachelor’s degree in marketing or related field

Job description

American Senior Communities is now hiring a Senior Transitional Care Coordinator

Senior Transitional Care Coordinator (STCC) provides customers with facility-related information via telephonic conversations and assists in coordinating care and services for new residents. This role provides coaching and mentorship to the Care Coordination Center team members, while receiving inquiries and referrals, validating healthcare coverage through all insurance plans, and engaging the appropriate team members to initiate clinical assessments and managed insurance authorization.

Requirements

• Bachelor’s degree marketing or related field preferred; or three-years equivalent experience in lieu of degree.
• One to three years nursing facility, community relations, sales and/or social service experience required.
• Previous health care admissions/marketing/sales experience preferred.

Benefits And Perks Include

• Medical, vision & dental insurance with Telehealth option
• 401(k) retirement plan options
• Paid Time Off (PTO) and holiday pay
• Lucrative employee referral bonus program
• Paid training, skills certification & career development support
• Tuition reimbursement and certification reimbursement
• Continued education opportunities through tuition discounts and program partnerships
• Employee assistance program & wellness support
• Retail, food & entertainment discounts and so much more
• Full-Time and Part-Time Benefits may vary, terms and conditions apply

About American Senior Communities

Compassion, Accountability, Relationships and Excellence are the core values for American Senior Communities. These words not only form an acronym for C.A.R.E., but they are also our guiding principles and create the framework for all our relationships with customers, team members and community at large.

American Senior Communities has proudly served our customers since the year 2000, with a long history of excellent outcomes. Team members within each of our 100+ American Senior Communities take great pride in our Hoosier hospitality roots, and it is ingrained in everything we do. As leaders in senior care, we are not just doing a job, but following a calling.