Public Transit Safety Supervisor

Via; Montgomery (AL); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Job summary

Via is seeking a Safety Supervisor in Montgomery, AL to oversee service operations for Montgomery's Public Transit. You will supervise drivers, train staff, assist riders, and manage incidents, with possible driving shifts when needed.

The role is full-time, shift-based, in-person out of Montgomery, Alabama, with evenings, weekends, and extended hours possible. The position requires a CDL with Passenger Endorsement, 3+ years in transportation with at least 1 year in supervision, and strong

Qualifications

• 3+ years in transportation services or similar industry, with at least 1 year in a supervisory role.
• High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.
• At least 25 years old.
• Hold a Commercial Driver’s License (CDL) and Passenger Endorsement with a clean driving record.

Responsibilities

• Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.
• Develop and implement training programs for new hires and ongoing training for existing drivers.
• Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.
• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise.
• Go to the scene of accidents and incidents to manage processes and protocols.
• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth.
• Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities.
• Learn the fundamentals of Via operations and related safety procedures.
• Perform the routine operation of vehicles, including pre- and post-shift inspections.

Skills

Supervision

Training & coaching

Customer service

Conflict de-escalation

Incident management

Communication

Driver operations

Safety procedures

Tablet usage

Montgomery knowledge

Education

CDL with Passenger Endorsement

High school diploma

Transportation/logistics certification

Tools

Google Suite

Job description

Via is seeking a Safety Supervisor in Montgomery, AL to oversee service operations for Montgomery's Public Transit. You will supervise drivers, train staff, assist riders, and manage incidents, with possible driving shifts when needed.

The role is full-time, shift-based, in-person out of Montgomery, Alabama, with evenings, weekends, and extended hours possible. The position requires a CDL with Passenger Endorsement, 3+ years in transportation with at least 1 year in supervision, and strong