Senior Transactions Team Lead, Title Processing

JPMorganChase; Fort Worth (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorganChase in Fort Worth seeks a Transactions Supervisor to lead the Title Management and Document Services team in delivering accurate title and document processing. You will set daily priorities, coach 16+ staff, and collaborate with dealers, customers, and partners to improve end-to-end outcomes.

The role focuses on accountability, inclusion, and continuous improvement while maintaining strong customer experience. Expect schedule variety within business hours.

Qualifications

• Demonstrated people leadership experience with the ability to motivate and develop a team.
• Experience managing operational workflows with strong attention to detail and quality.
• Strong written and verbal communication skills and the ability to build effective working relationships.
• Customer-focused mindset and experience handling escalations or complex requests.
• Strong analytical skills with the ability to use data to identify issues and drive improvements.
• Experience creating or maintaining process documentation and operating procedures.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Ability to prioritize work in a fast-paced environment and manage shifting demands.
• Willingness and ability to work a shifting schedule within defined business hours.

Responsibilities

• Supervise and coach a team of transaction specialists to ensure accurate, timely processing of transactions
• Oversee title processing operations by setting daily production goals, delegating work, and evaluating performance
• Lead a team of 16+ employees, providing regular feedback, coaching, and performance support
• Resolve complex issues by working with customers, dealers, vendors, municipalities, and internal partners
• Monitor work queues to meet service level expectations while adhering to legal, compliance, and risk requirements
• Identify opportunities to streamline processes and implement procedural improvements, including automation where applicable
• Run team huddles and daily management routines that support engagement, prioritization, and issue resolution
• Create and deliver development plans, performance discussions, and annual reviews for team members
• Participate in projects that enhance operational effectiveness and improve customer experience
• Review performance data to identify root causes, address defects, and prevent repeat issues
• Support and mentor junior team members to build capability and consistency across the team

Skills

People leadership

Operations workflows

Communication

Customer focus

Analytical thinking

Process documentation

Microsoft Office

Prioritization

Shifted schedule

Education

Bachelor's degree

Tools

Microsoft Excel

Word

PowerPoint

Job description

JPMorganChase in Fort Worth seeks a Transactions Supervisor to lead the Title Management and Document Services team in delivering accurate title and document processing. You will set daily priorities, coach 16+ staff, and collaborate with dealers, customers, and partners to improve end-to-end outcomes.

The role focuses on accountability, inclusion, and continuous improvement while maintaining strong customer experience. Expect schedule variety within business hours.