Senior Training Lead: Global Vendor Training & Governance

Bazeta; USA; Remote; USD 130.000 - 180.000; Vollzeit

Benefits dieser Stelle

Remote work

Travel opportunities

Competitive compensation

Zusammenfassung

Chime is seeking a Senior Training Lead to own training governance across Operations and Member Experience. The role involves hands-on classroom training at vendor sites, managing BPO training teams, and ensuring timely delivery of programs and content across our partner network.

You will travel domestically and internationally about 30–40% of the time, coach master trainer contractors, and establish certification and governance standards to raise training quality and consistency across lines of

Qualifikationen

• 7+ years in training, learning, or talent development within a contact center, BPO, or other high-volume service environment.
• Experience managing outsourced or BPO partners and holding them accountable for outcomes.
• Experience building training governance from the ground up: certification and train-the-trainer programs, facilitation standards, observation and coaching models.

Aufgaben

• Own training execution across our lines of business with BPO trainers.
• Guide a group of BPO master trainer contractors to drive training excellence.
• Travel to partner sites 30-40% of the time and train in the room for new hire classes.
• Own trainer effectiveness end-to-end, including certification, recertification, and coaching cadence.
• Hold BPO partners accountable for training delivery and drive corrective action plans when sites miss.
• Measure graduation rates, nesting performance, speed to proficiency, and other metrics to identify delivery gaps.
• Collaborate with Learning, Content, Quality, Workforce Management, Partner Operations, and LOB Operations to ensure on-time launches.

Kenntnisse

Training leadership

Vendor management

Program governance

Data analysis

Facilitation

Train-the-trainer

Jobbeschreibung

Chime is seeking a Senior Training Lead to own training governance across Operations and Member Experience. The role involves hands-on classroom training at vendor sites, managing BPO training teams, and ensuring timely delivery of programs and content across our partner network.

You will travel domestically and internationally about 30–40% of the time, coach master trainer contractors, and establish certification and governance standards to raise training quality and consistency across lines of