Senior Training Lead, Global Partner Programs

Chime Enterprise; United States; Remote; USD 130,000 - 180,000; Full time

Benefits offered by this job

Bonus eligibility

Competitive equity

Benefits

Job summary

Chime is expanding its Learning, Training, and Content Operations team with a Sr. Training Lead role. You will govern training across Operations and Member Experience, train in classrooms at vendor sites, and hold BPO partners to higher standards.

This remote role requires domestic and international travel to partner sites, with a base salary of $130,000–$180,000 USD and potential bonuses and equity. You will oversee training programs, certification, governance, and data-driven improvements,

Qualifications

• 7+ years in training, learning, or talent development within a contact center or BPO.
• Experience managing outsourced or BPO partners and holding them accountable for outcomes.
• Experience building training governance from the ground up: certification, train‑the‑trainer, standards, and audit documentation.

Responsibilities

• Own training execution across lines of business, ensuring BPO trainers deliver programs and content as expected.
• Guide a group of BPO master trainer contractors to drive training excellence.
• Travel to partner sites ~30–40% of the time and train in room, co-facilitating with BPO trainers.
• Own trainer effectiveness end to end, including certification, calibration, observation, and coaching cadence.
• Hold BPO partners accountable for training delivery: scorecards, governance cadences, and corrective action plans.
• Measure graduation rates, nesting performance, speed to proficiency, and early-tenure quality to identify delivery gaps.

Skills

Training governance

Vendor management

Training facilitation

Data analysis

Influence without authority

Coaching

Travel readiness

Job description

Chime is expanding its Learning, Training, and Content Operations team with a Sr. Training Lead role. You will govern training across Operations and Member Experience, train in classrooms at vendor sites, and hold BPO partners to higher standards.

This remote role requires domestic and international travel to partner sites, with a base salary of $130,000–$180,000 USD and potential bonuses and equity. You will oversee training programs, certification, governance, and data-driven improvements,