Senior Training Lead (Fully Remote)

Chime; États-Unis; À distance; USD 120 000 - 150 000; Plein temps

Avantages offerts par ce poste

Remote role

Generous vacation policy

Paid parental leave (birthing 22 weeks

Paid parental leave (non-birthing 12)

Résumé du poste

Chime is seeking a Sr. Training Lead to own training governance and hands-on facilitation, ensuring programs are delivered as expected across the organization.

The role involves travel to BPO partner sites and co-facilitation with trainers to drive consistent outcomes. You will measure success by graduation rates, nesting performance, and speed to proficiency, while maintaining a remote-first approach with about 30% travel to partner sites.

Qualifications

• Governs training standards across multiple business lines.
• Delivers hands-on facilitation with a focus on practical outcomes.
• Manages relationships with BPO/training partners to ensure accountability.

Responsabilités

• Own training execution across lines of business, ensuring BPO trainers facilitate programs as expected.
• Travel to partner sites to train new hire classes and co-facilitate alongside BPO trainers.
• Measure training effectiveness using graduation rates, nesting performance, and speed to proficiency.

Connaissances

Training governance

Facilitation

Partner management

Description du poste

• Chime is building a world-class Member Services organization, and the quality starts with how well agents are trained.
• This new Sr. Training Lead role focuses on training governance, hands-on facilitation, and holding BPO partners accountable.

Key Responsibilities:

• Own training execution across lines of business, ensuring BPO trainers facilitate programs as expected.
• Travel to partner sites to train new hire classes and co-facilitate alongside BPO trainers.
• Measure training effectiveness using graduation rates, nesting performance, and speed to proficiency.

What we offer:

• A remote role with approximately 30% travel to BPO partner sites.
• Comprehensive health, financial, and wellbeing benefits, plus generous vacation policy.
• Up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.

Chime

Chime is a financial technology company that offers banking services to help people achieve financial progress. They are a large team of problem solvers focused on empowering members and have a culture of entrepreneurship and integrity.