Senior Training Lead, Global BPO Excellence

Chime; United States; Remote; USD 130,000 - 180,000; Full time

Job summary

Chime is building a world-class Member Services training organization. We seek a Sr. Training Lead to govern operations and drive training across our partner network, spending time in classrooms at vendor sites and leading master trainer initiatives.

You will travel domestically and internationally about 30–40% and work with cross-functional teams to ensure timely, high-quality training for new hires and ongoing development.

Qualifications

• 7+ years in training, learning, or talent development within a contact center or BPO.
• Hands-on facilitation of new hire classes for frontline agents.
• Experience managing outsourced partners and governance frameworks.

Responsibilities

• Own training execution across lines of business and ensure BPO trainers deliver programs.
• Guide BPO master trainer contractors to drive training excellence.
• Travel to partner sites 30–40% and train on-site; deliver Train-the-Trainer sessions.
• Hold BPO partners accountable for training delivery; build scorecards and action plans.
• Measure graduation rates, nesting, speed to proficiency, and certification rates.
• Diagnose training gaps and rebuild standards with internal partners.

Skills

Training governance

BPO management

Facilitation

Coaching

Data analysis

Stakeholder influence

Travel willingness

Job description

Chime is building a world-class Member Services training organization. We seek a Sr. Training Lead to govern operations and drive training across our partner network, spending time in classrooms at vendor sites and leading master trainer initiatives.

You will travel domestically and internationally about 30–40% and work with cross-functional teams to ensure timely, high-quality training for new hires and ongoing development.