Senior Training Lead: Global BPO Training & Governance

Chime; San Francisco (CA); Remote; USD 130,000 - 180,000; Full time

Benefits offered by this job

Remote-friendly work policy

Wellness stipend

Parental leave

Job summary

Chime is seeking a Sr. Training Lead to own governance for Operations and Member Experience. You will train directly at vendor sites, manage BPO partner training teams, and drive a high standard of training delivery across lines of business.

The role is remote with ~30–40% travel to partner sites, requiring strong facilitation and data-driven decision making. You will lead the training governance framework, certify trainers, and ensure on-time program delivery while maintaining high quality and

Qualifications

• 7+ years in training, learning, or talent development in a contact center or BPO.
• Experience managing outsourced/BPO partners and holding them accountable for outcomes.
• Experience building training governance: certification, train-the-trainer, observation and coaching models.

Responsibilities

• Own training execution across lines of business with partner trainers.
• Guide a group of BPO master trainer contractors to drive training excellence.
• Travel to partner sites 30-40% of the time and train in the room for new hire classes.
• Own trainer effectiveness end-to-end: certification, recertification, and coaching cadence.
• Hold BPO partners accountable with scorecards, governance, data-driven reviews, and corrective action.

Skills

Training leadership

Vendor management

Training governance

Coaching

Data-driven decisions

Travel readiness

Fintech experience

Job description

Chime is seeking a Sr. Training Lead to own governance for Operations and Member Experience. You will train directly at vendor sites, manage BPO partner training teams, and drive a high standard of training delivery across lines of business.

The role is remote with ~30–40% travel to partner sites, requiring strong facilitation and data-driven decision making. You will lead the training governance framework, certify trainers, and ensure on-time program delivery while maintaining high quality and