Senior Training & Development Coach

Aumni; Plano (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Chase Travel's Learning & Development Team is seeking a Senior Training Specialist to design and deliver instructor-led training that aligns with business goals. You will apply adult learning principles, coach learners, and collaborate with subject matter experts to ensure effective training outcomes.

The role requires strong communication, project management, and travel industry knowledge (TravelPort+, Sabre).

Qualifications

• Bachelor’s degree in learning and development or education-related field with 2+ years L&D experience, or 5+ years equivalent experience.
• Excellent verbal and written communication and facilitation skills.
• Ability to self-manage workload, prioritize tasks, and meet deadlines with minimal supervision.
• Understanding of adult learning methodologies.
• Project management experience with multiple projects concurrently.
• Strong interpersonal and training style to create a professional learning environment.
• Public speaking skills to engage learners during training.
• Working knowledge of Microsoft Office Suite and SharePoint.
• Experience with TravelPort+ and Sabre in travel industry workflows.
• Willingness to travel domestically and internationally.

Responsibilities

• Demonstrate the ability to function independently and as part of a team with a positive attitude, strong work ethic, and commitment to excellence.
• Demonstrate fundamental training concepts including facilitation, instruction, and classroom management to ensure optimal learning.
• Promote an active and engaged learning environment within the Training Department.
• Collaborate across the organization to ensure information is shared and objectives are understood.
• Manage new hires according to company policies and procedures.
• Coach and motivate employees and provide developmental feedback during training.
• Administer knowledge checks and provide reports on participant performance.
• Coordinate with leadership to ensure trainees are coached throughout the program.
• Hold learners accountable with documented coaching to defined metrics.
• Develop relationships with internal teams to identify training needs due to workflow changes.
• Perform other duties within responsibilities and requirements.

Skills

Communication skills

Facilitation

Public speaking

Project management

Interpersonal skills

Collaboration

Self-management

Coaching

Adult learning principles

Education

Bachelor’s degree in learning and development or education-related field

Tools

Microsoft Office Suite

TravelPort+

Sabre

Job description

Chase Travel's Learning & Development Team is seeking a Senior Training Specialist to design and deliver instructor-led training that aligns with business goals. You will apply adult learning principles, coach learners, and collaborate with subject matter experts to ensure effective training outcomes.

The role requires strong communication, project management, and travel industry knowledge (TravelPort+, Sabre).