Senior Travel Training Lead | Development & Coaching

JPMorgan Chase & Co.; Heathrow (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Chase Travel, part of JPMorgan Chase, seeks a Senior Training Specialist to facilitate instructor-led training supporting Travel business objectives. You will apply adult learning principles, coach learners, and collaborate with subject matter experts to deliver consistent training experiences.

Responsibilities include managing new hires, promoting an engaging learning environment, monitoring progress, and producing performance reports. Occasional travel may be required.

Qualifications

• Bachelor’s degree in learning and development or education-related field plus 2+ years of experience in learning and development, OR 5+ years of equivalent work experience required.
• Excellent verbal and written communication and facilitation skills to maximize learning and knowledge transfer.
• Self-management of workload, prioritization, and meeting deadlines with minimal supervision.
• Understanding of adult learning methodologies.
• Project management skills with experience handling multiple projects.
• Strong interpersonal skills and ability to create a professional learning environment.
• Public speaking skills to engage learners throughout training.
• Experience with Microsoft Word, Excel, PowerPoint, SharePoint.
• Working knowledge of TravelPort+, Sabre (GDS) in travel industry.
• Ability to apply business acumen to learning practices.
• Willingness for occasional travel (domestic and international).

Responsibilities

• Demonstrate the ability to function independently and as part of a team with a positive attitude and commitment to excellence.
• Demonstrate fundamental training concepts: facilitation, instruction, classroom management.
• Promote an active and engaged learning environment within the Training Department.
• Collaborate across the organization to ensure alignment with objectives and needs.
• Manage new hires according to company policies.
• Coach and motivate employees and provide developmental feedback during training.
• Administer knowledge checks and provide participant performance reports.
• Collaborate with leadership to ensure trainees are coached throughout programs.
• Hold learners accountable with documented coaching to metrics.
• Develop relationships to identify changes requiring new or revised training.
• Perform other duties within scope as needed.

Skills

Facilitation

Training Delivery

Coaching

Public Speaking

Instructional Design

Project Management

MS Office

GDS TravelPort

Sabre

Education

Bachelor's degree in Learning & Development

Tools

SharePoint

PowerPoint

TravelPort+

Sabre

Job description

Chase Travel, part of JPMorgan Chase, seeks a Senior Training Specialist to facilitate instructor-led training supporting Travel business objectives. You will apply adult learning principles, coach learners, and collaborate with subject matter experts to deliver consistent training experiences.

Responsibilities include managing new hires, promoting an engaging learning environment, monitoring progress, and producing performance reports. Occasional travel may be required.