Senior Training Specialist - Chase Travel

JPMorgan Chase & Co.; Heathrow (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Chase Travel, part of JPMorgan Chase, seeks a Senior Training Specialist to facilitate instructor-led training supporting Travel business objectives. You will apply adult learning principles, coach learners, and collaborate with subject matter experts to deliver consistent training experiences.

Responsibilities include managing new hires, promoting an engaging learning environment, monitoring progress, and producing performance reports. Occasional travel may be required.

Qualifications

• Bachelor’s degree in learning and development or education-related field plus 2+ years of experience in learning and development, OR 5+ years of equivalent work experience required.
• Excellent verbal and written communication and facilitation skills to maximize learning and knowledge transfer.
• Self-management of workload, prioritization, and meeting deadlines with minimal supervision.
• Understanding of adult learning methodologies.
• Project management skills with experience handling multiple projects.
• Strong interpersonal skills and ability to create a professional learning environment.
• Public speaking skills to engage learners throughout training.
• Experience with Microsoft Word, Excel, PowerPoint, SharePoint.
• Working knowledge of TravelPort+, Sabre (GDS) in travel industry.
• Ability to apply business acumen to learning practices.
• Willingness for occasional travel (domestic and international).

Responsibilities

• Demonstrate the ability to function independently and as part of a team with a positive attitude and commitment to excellence.
• Demonstrate fundamental training concepts: facilitation, instruction, classroom management.
• Promote an active and engaged learning environment within the Training Department.
• Collaborate across the organization to ensure alignment with objectives and needs.
• Manage new hires according to company policies.
• Coach and motivate employees and provide developmental feedback during training.
• Administer knowledge checks and provide participant performance reports.
• Collaborate with leadership to ensure trainees are coached throughout programs.
• Hold learners accountable with documented coaching to metrics.
• Develop relationships to identify changes requiring new or revised training.
• Perform other duties within scope as needed.

Skills

Facilitation

Training Delivery

Coaching

Public Speaking

Instructional Design

Project Management

MS Office

GDS TravelPort

Sabre

Education

Bachelor's degree in Learning & Development

Tools

SharePoint

PowerPoint

TravelPort+

Sabre

Job description

Join a dynamic team at Chase Travel, where your passion for learning and development will help shape the future of travel professionals.

As a Senior Training Specialist within Chase Travel’s Learning & Development Team, you will be responsible for facilitating instructor led training solutions which support Chase Travel business objectives. An understanding of adult learning principles, effective coaching skills, and the ability to adapt to a variety of learning styles while monitoring learner progress is needed to provide a consistent and successful training experience. This position requires good communication skills and highly effective collaboration with multiple teams and subject matter experts.

Job Responsibilities

• Demonstrate the ability to function independently and as part of a team with a positive attitude, strong work ethic, and commitment to excellence
• Demonstrate the necessary fundamental training concepts, including facilitation, instruction, and classroom management to ensure optimal learning
• Promote an active and engaged learning environment throughout the Training Department
• Work collaboratively across the organization to promote and provide information so that colleagues and contributors support objectives, understand needs, and take action
• Manage new hires according to company policies and procedures
• Coach and motivate employees to achieve optimal performance; provide developmental feedback to advisors during new hire and recurrent training
• Administer written and online knowledge checks and provide reports of participant performance
• Collaborate with leadership ensuring trainees are appropriately coached throughout their training program
• Hold learners accountable for performance expectations, with documented coaching to defined metrics
• Develop relationships with internal teams to identify changes in workflow or functions that may require new or revised training
• Perform other duties as assigned within the scope of responsibilities and requirements of the position

Required qualifications, capabilities, and skills

• Bachelor’s degree in learning and development or education-related field plus 2+ years of experience working in learning and development, OR 5+ years of equivalent work experience required
• Excellent verbal and written communication and facilitation skills to maximize effectiveness of learning and knowledge transfer
• Demonstrated ability to effectively self-manage workload, prioritize tasks, and meet deadlines with minimal supervision.
• Understanding of and ability to apply adult learning methodologies
• Demonstrated project management skills with practical experience in managing multiple projects concurrently
• Exceptional interpersonal skills and training style including the ability to create a professional learning environment.
• Strong public speaking skills with the ability to engage learners throughout training and learning opportunities
• Extensive experience with Microsoft Suite applications (Word, Excel, PowerPoint, SharePoint)
• Working knowledge of appropriate technology, travel industry GDS is required (TravelPort+, Sabre)
• Ability to apply a sound understanding of business acumen and adult learning practices
• Flexibility for occasional travel, domestic and/ or international

Preferred qualifications, capabilities, and skills

• Experience in the travel and loyalty marketing industry a plus