Senior Learning Specialist, Chase Travel

Testing Site - JPMC; Heathrow (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Testing Site - JPMC is seeking an experienced Learning & Development professional to design and deliver training programs, facilitate sessions, and coach new hires. The role emphasizes collaboration across teams to ensure effective knowledge transfer and measurable performance improvements.

The candidate will manage multiple projects, apply adult learning principles, and leverage Microsoft Office tools. Some travel may be required to support programs domestically and internationally.

Qualifications

• Bachelor’s degree in learning and development or education-related field with 2+ years of experience, or 5+ years of equivalent work experience.
• Excellent verbal and written communication and facilitation skills.
• Ability to self-manage workload, prioritize tasks, and meet deadlines with minimal supervision.
• Understanding of adult learning methodologies.
• Demonstrated project management skills with multiple projects.
• Exceptional interpersonal skills and effective training style.
• Strong public speaking to engage learners.
• Proficiency with Microsoft Word, Excel, PowerPoint, SharePoint (Microsoft Suite).
• Working knowledge of TravelPort+ and Sabre GDS.
• Sound understanding of business acumen and adult learning practices.
• Willingness for occasional travel, domestic and international.

Responsibilities

• Demonstrate the ability to function independently and as part of a team with a positive attitude, strong work ethic, and commitment to excellence
• Demonstrate the necessary fundamental training concepts, including facilitation, instruction, and classroom management to ensure optimal learning
• Promote an active and engaged learning environment throughout the Training Department
• Work collaboratively across the organization to promote and provide information so that colleagues and contributors support objectives, understand needs, and take action
• Manage new hires according to company policies and procedures
• Coach and motivate employees to achieve optimal performance; provide developmental feedback to advisors during new hire and recurrent training
• Administer written and online knowledge checks and provide reports of participant performance
• Collaborate with leadership ensuring trainees are appropriately coached throughout their training program
• Hold learners accountable for performance expectations, with documented coaching to defined metrics
• Develop relationships with internal teams to identify changes in workflow or functions that may require new or revised training
• Perform other duties as assigned within the scope of responsibilities and requirements of the position

Skills

Facilitation

Instruction

Classroom management

Learning & development

Public speaking

Communication

Time management

Microsoft Suite

GDS knowledge

Project management

Adult learning theories

Education

Bachelor’s degree in learning and development or education-related field

Tools

TravelPort+

Sabre

Job description

Job Responsibilities

• Demonstrate the ability to function independently and as part of a team with a positive attitude, strong work ethic, and commitment to excellence
• Demonstrate the necessary fundamental training concepts, including facilitation, instruction, and classroom management to ensure optimal learning
• Promote an active and engaged learning environment throughout the Training Department
• Work collaboratively across the organization to promote and provide information so that colleagues and contributors support objectives, understand needs, and take action
• Manage new hires according to company policies and procedures
• Coach and motivate employees to achieve optimal performance; provide developmental feedback to advisors during new hire and recurrent training
• Administer written and online knowledge checks and provide reports of participant performance
• Collaborate with leadership ensuring trainees are appropriately coached throughout their training program
• Hold learners accountable for performance expectations, with documented coaching to defined metrics
• Develop relationships with internal teams to identify changes in workflow or functions that may require new or revised training
• Perform other duties as assigned within the scope of responsibilities and requirements of the position

Required qualifications, capabilities, and skills

• Bachelor’s degree in learning and development or education-related field plus 2+ years of experience working in learning and development, OR 5+ years of equivalent work experience required
• Excellent verbal and written communication and facilitation skills to maximize effectiveness of learning and knowledge transfer
• Demonstrated ability to effectively self-manage workload, prioritize tasks, and meet deadlines with minimal supervision.
• Understanding of and ability to apply adult learning methodologies
• Demonstrated project management skills with practical experience in managing multiple projects concurrently
• Exceptional interpersonal skills and training style including the ability to create a professional learning environment.
• Strong public speaking skills with the ability to engage learners throughout training and learning opportunities
• Extensive experience with Microsoft Suite applications (Word, Excel, PowerPoint, SharePoint)
• Working knowledge of appropriate technology, travel industry GDS is required (TravelPort+, Sabre)
• Ability to apply a sound understanding of business acumen and adult learning practices
• Flexibility for occasional travel, domestic and/ or international

Preferred qualifications, capabilities, and skills

• Experience in the travel and loyalty marketing industry a plus

Shift Patterns/Work Schedule:

Flexible/changes class to class, including occasional nights and weekends