Senior TPM, Experience Measurement Science & Employee Listening

Amazon; Seattle (WA); On-site; USD 149,000 - 201,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Adoption and surrogacy reimbursement

Job summary

Amazon invites a Sr. Technical Program Manager to own and drive employee listening programs across the eXperience Measurement Science team.

You will shepherd the full lifecycle from requirements through delivery, with close partnership to science, engineering, and business partners. You will translate complex methods into clear, customer-facing documents, build scalable survey systems, and define KPIs to guide strategy while seeking opportunities to improve automation and data quality across

Qualifications

• 6+ years of technical product or program management experience.
• 3+ years of working directly with engineering teams experience.
• Experience managing programs across cross functional teams.

Responsibilities

• Own the full program lifecycle for a portfolio of employee listening programs, from requirements gathering through delivery, performance monitoring, and iteration, in close partnership with the eXperience Measurement Science team.
• Develop deep technical fluency in the question scheduling, data collection systems, and statistical approaches that power Amazon Connections; understand architecture, component dependencies, system limitations, and operational characteristics well enough to identify risks and trade-offs across design choices.
• Create thorough documentation for survey campaign deployment including content programs, target populations, sampling approach, and integrations with internal technical systems.
• Independently translate complex scientific methodology and findings into accurate, concise, customer-facing documents, including design documents, science business reviews, and program launch narratives.
• Identify and drive process improvement and automation opportunities across survey campaign development, content management, and scheduling operations, reducing manual overhead and increasing throughput without compromising quality or data integrity.
• Define and own key performance indicators for listening programs; use data to surface insights, identify performance anomalies, and guide program strategy.
• Represent the eXperience Measurement Science center of excellence with PXT and broader Amazon businesses, fostering relationships that enable successful outcomes.

Skills

Technical program management

Cross-functional collaboration

Engineering partnerships

Tools

Data collection systems

Survey scheduling platforms

Job description

Amazon invites a Sr. Technical Program Manager to own and drive employee listening programs across the eXperience Measurement Science team.

You will shepherd the full lifecycle from requirements through delivery, with close partnership to science, engineering, and business partners. You will translate complex methods into clear, customer-facing documents, build scalable survey systems, and define KPIs to guide strategy while seeking opportunities to improve automation and data quality across