Sr. Technical Program Manager, eXperience Measurement Science (XMS)

Amazon; Seattle (WA); On-site; USD 149,000 - 201,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Adoption and surrogacy reimbursement

Job summary

Amazon invites a Sr. Technical Program Manager to own and drive employee listening programs across the eXperience Measurement Science team.

You will shepherd the full lifecycle from requirements through delivery, with close partnership to science, engineering, and business partners. You will translate complex methods into clear, customer-facing documents, build scalable survey systems, and define KPIs to guide strategy while seeking opportunities to improve automation and data quality across

Qualifications

• 6+ years of technical product or program management experience.
• 3+ years of working directly with engineering teams experience.
• Experience managing programs across cross functional teams.

Responsibilities

• Own the full program lifecycle for a portfolio of employee listening programs, from requirements gathering through delivery, performance monitoring, and iteration, in close partnership with the eXperience Measurement Science team.
• Develop deep technical fluency in the question scheduling, data collection systems, and statistical approaches that power Amazon Connections; understand architecture, component dependencies, system limitations, and operational characteristics well enough to identify risks and trade-offs across design choices.
• Create thorough documentation for survey campaign deployment including content programs, target populations, sampling approach, and integrations with internal technical systems.
• Independently translate complex scientific methodology and findings into accurate, concise, customer-facing documents, including design documents, science business reviews, and program launch narratives.
• Identify and drive process improvement and automation opportunities across survey campaign development, content management, and scheduling operations, reducing manual overhead and increasing throughput without compromising quality or data integrity.
• Define and own key performance indicators for listening programs; use data to surface insights, identify performance anomalies, and guide program strategy.
• Represent the eXperience Measurement Science center of excellence with PXT and broader Amazon businesses, fostering relationships that enable successful outcomes.

Skills

Technical program management

Cross-functional collaboration

Engineering partnerships

Tools

Data collection systems

Survey scheduling platforms

Job description

Description

Are you excited by the challenge of harnessing employee voices across the globe? The eXperience Measurement Science team is seeking an experienced Sr. Technical Program Manager to own and drive employee listening programs at the intersection of science, engineering, and business strategy.

Key job responsibilities

• Own the full program lifecycle for a portfolio of employee listening programs, from requirements gathering through delivery, performance monitoring, and iteration, in close partnership with the eXperience Measurement Science team.
• Develop deep technical fluency in the question scheduling, data collection systems, and statistical approaches that power Amazon Connections; understand architecture, component dependencies, system limitations, and operational characteristics well enough to identify risks and trade-offs across design choices.
• Create thorough documentation for survey campaign deployment including content programs, target populations, sampling approach, and integrations with internal technical systems.
• Independently translate complex scientific methodology and findings into accurate, concise, customer-facing documents, including design documents, science business reviews, and program launch narratives.
• Identify and drive process improvement and automation opportunities across survey campaign development, content management, and scheduling operations, reducing manual overhead and increasing throughput without compromising quality or data integrity.
• Define and own key performance indicators for listening programs; use data to surface insights, identify performance anomalies, and guide program strategy.
• Represent the eXperience Measurement Science center of excellence with PXT and broader Amazon businesses, fostering relationships that enable successful outcomes.

About The Team

The eXperience Measurement Science (XMS) team own the experience measurement strategy and execution for global Amazon, including active listening and experience priorities for corporate and WW Operations, operationalized via Connections and other data collection tools. We set and execute a scientific data collection strategy that underpins listening modeling, prediction, and insights across Amazon whilst prioritising a positive responder experience.

Basic Qualifications

• 6+ years of technical product or program management experience
• 3+ years of working directly with engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 3+ years of analytical, quantitative, communication, and presentations experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

Company

- Amazon.com Services LLC

Job ID: A10559469