Senior Total Product Support Engineer, Epitaxy Systems

ASM; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

ASM in Phoenix, AZ is seeking a Total Product Support Engineer to join our team, focusing on system-level product support for new product development in the semiconductor space.

You will collaborate with Hardware, Electrical, Controls, Process, and Software engineers, own the first build in the development lab, develop service procedures, drive Alpha/Beta readiness and customer shipments, and report field issues to enable rapid qualification.

Qualifications

• Bachelor's degree in an engineering discipline is required.
• 5+ years of experience with epitaxy process equipment in semiconductor manufacturing.
• Experience with ALD/CVD and etch processes.
• Fluency in Japanese and business-level English.
• Ability to travel internationally, 25–50%.
• Basic understanding of semiconductor processing and device fabrication.

Responsibilities

• System-level expert for product support on new product development.
• Collaborate with Hardware, Electrical, Controls, Process, and Software teams.
• Advise during design phase on serviceability, manufacturability, and requirements.
• Owns first build and test of new product in the development lab.
• Develops service procedures and best-known methods for maintenance.
• Owns Alpha/Beta shipments and drives fab readiness and startup.
• Reports field issues for new products and drives resolution.
• Defines spares lists and stocking levels for new products.
• Interacts with customers, main ones being Micron Japan, Rapidus.

Skills

System-level expert

Bilingual English/Japanese

Education

Bachelor's Degree in engineering

Tools

ALD/CVD equipment

Etch equipment

Job description

ASM in Phoenix, AZ is seeking a Total Product Support Engineer to join our team, focusing on system-level product support for new product development in the semiconductor space.

You will collaborate with Hardware, Electrical, Controls, Process, and Software engineers, own the first build in the development lab, develop service procedures, drive Alpha/Beta readiness and customer shipments, and report field issues to enable rapid qualification.