Senior Engineer, Global Product Support

ASM International; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading semiconductor technology firm in Phoenix, Arizona, is seeking a Senior Global Product Support Engineer. You will provide advanced technical support for complex electro-mechanical equipment and software systems, working closely with customers and engineering teams. The ideal candidate will have at least 3 years of experience in semiconductor environments and a Bachelor's degree in Engineering. Strong analytical, problem-solving, and communication skills are essential, along with a willingness to travel globally up to 50%.

Qualifications

• Minimum 3 years of experience with PECVD in semiconductor manufacturing environments.
• Proven experience diagnosing and resolving complex technical issues.
• Strong presentation skills and comfort leading technical discussions.

Responsibilities

• Provide advanced technical support for complex electro‑mechanical equipment.
• Diagnose and troubleshoot issues escalated by field engineers.
• Engage directly with customers to resolve highly technical issues.

Skills

Semiconductor experience

Technical problem solving

Electro-mechanical systems understanding

Customer-focused mindset

Analytical skills

Education

Bachelor’s degree in Engineering

Job description

What You’ll Do

As a Senior Global Product Support Engineer, you’ll operate at the highest technical level, combining hands‑on problem solving with global collaboration:

• Provide advanced technical support for complex electro‑mechanical equipment and sophisticated software systems
• Diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams
• Act as the escalation point when standard troubleshooting paths are exhausted, delivering clear solutions under pressure
• Partner with engineering teams by reporting design, reliability, and maintenance insights that drive continuous improvement
• Support customer installations and deliver technical training when deeper expertise is required
• Engage directly with customers to resolve highly technical issues and ensure optimal system performance
• Travel globally (up to 50%) to support field operations, customer sites, and critical escalations

What We’re Looking For

You bring strong semiconductor experience, technical depth, and the confidence to lead in high‑stakes situations:

• Proven experience diagnosing and resolving complex technical issues
• Minimum 3 years of experience with PECVD in semiconductor manufacturing environments
• Bachelor’s degree in Engineering (Mechanical or Electrical Engineering preferred)
• Strong understanding of electro‑mechanical systems and software‑driven equipment
• Excellent analytical and problem‑solving skills
• Ability to clearly communicate complex technical concepts to both technical and non‑technical audiences
• Strong presentation skills and comfort leading technical discussions
• Willingness and ability to travel locally and internationally up to 50%
• Customer‑focused mindset with the ability to remain effective in challenging, time‑critical situations

Why ASM?

At ASM, you won’t just fix problems—you’ll prevent the next one. You’ll work with some of the most advanced ALD technology in the industry, collaborate with top engineering talent, and gain global exposure supporting leading semiconductor manufacturers.

This role offers technical depth, global visibility, and meaningful impact, making it ideal for engineers who want to be trusted experts while continuing to grow their careers at the forefront of semiconductor innovation.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status or any other characteristic protected by law.