Senior Time & Frequency Systems Engineer

Microchip; San Jose (CA); On-site; USD 70,000 - 205,000; Full time

Job summary

Microchip Technology, Inc. is seeking a Senior Technical Support Engineer to support customers in Military, Industrial, Financial, Space, and Frequency & Time Synchronization solutions. You will troubleshoot, provide post-sales support, and guide customers through issue resolution while developing expertise in timing standards and protocols.

The role emphasizes strong communication, data analysis, and the ability to deliver technical presentations and trainings for Microchip FTS products.

Qualifications

• BS in Electrical Engineering or related field.
• 5+ years of relevant industry experience.
• Strong knowledge of frequency references, timing protocols (NTP/PTP/IRIG/GPS/GNSS).
• Ability to interpret schematics, drawings, and manufacturing procedures.
• Excellent verbal and written communication; proficient with Windows and Office.
• Self-motivated with good time management and prioritization.
• Desirable: experience in telecommunications, aerospace, defense, or critical infrastructure.

Responsibilities

• Develop expertise in Primary Reference Standards, including Atomic Clocks, to assist customers in troubleshooting and resolving technical issues.
• Interpret schematics, assembly drawings, and production/manufacturing procedures to diagnose and resolve product issues.
• Troubleshoot FTS timing and synchronization systems, guiding customers through fault identification and resolution.
• Log customer cases in Salesforce, ensuring accurate records and timely updates.
• Work on solutions or workarounds for customer issues, escalating critical cases when necessary.
• Communicate effectively with customers, providing clear updates and technical guidance.
• Proactively communicate with Technical Support Management regarding case status and escalations.
• Document solutions and maintain up-to-date records of customer cases.
• Focus on post-sales technical engagements for Microchip Frequency and Time Systems (FTS) products.
• Provide front-line technical and applications support to customers and internal sales teams.
• Deliver technical presentations and training tailored to customer requirements.
• Perform data analysis using proprietary software tools to support troubleshooting and solution development.

Skills

Frequency references

Network timing

NTP

PTP

IRIG

GPS/GNSS

Schematics interpretation

Communication skills

Windows & Office

Time management

Team player

Education

BSEE or related field

Job description

Microchip Technology, Inc. is seeking a Senior Technical Support Engineer to support customers in Military, Industrial, Financial, Space, and Frequency & Time Synchronization solutions. You will troubleshoot, provide post-sales support, and guide customers through issue resolution while developing expertise in timing standards and protocols.

The role emphasizes strong communication, data analysis, and the ability to deliver technical presentations and trainings for Microchip FTS products.