Senior Engineer 1-Technical Support

Microchip Technology Inc.; Beverly (MA); On-site; USD 68,640 - 205,000; Full time

Benefits offered by this job

Health benefits

Retirement savings plans

Quarterly bonus payments

Restricted stock units

ESPP program with a 2-year look-back feature

Job summary

Microchip Technology Inc. in Beverly, Massachusetts is seeking a dedicated professional for technical support in Frequency and Time Systems (FTS). The role involves troubleshooting customer issues, providing solutions, and conducting training on Microchip's products.

The ideal candidate will hold a BS in Electrical Engineering and have 4–6 years of technical support experience. This position offers a competitive salary ranging from $68,640 to $205,000 based on skills and experience, along with benefits including health and retirement plans.

Qualifications

• 4–6 years of experience in technical support or customer service.
• Basic knowledge of frequency references, protocols, and network timing technologies.
• Ability to communicate effectively both in writing and verbally.

Responsibilities

• Troubleshoot timing and synchronization systems to assist customers.
• Provide technical presentations and training on Microchip FTS products.
• Log customer cases in the CRM System and document solutions.

Skills

Electrical Engineering

Technical Support

Data Analysis

Communication Skills

Proficiency in Microsoft Windows

Education

BS in Electrical Engineering

Tools

Proprietary Software Tools

Job description

Job Description

The candidate will join a team of professionals providing high level, high quality support to customers in Military, Industrial, Financial, Space and Frequency and Time Synchronization Solutions.

• Learn the Primary Reference Standard “Atomic Clocks” and help troubleshoot customer issues.
• Interpret schematics, assembly drawings and production/manufacturing procedures.
• Troubleshoot FTS timing and synchronization systems to assist customers with fault identification.
• Log customer cases in the CRM System.
• Provide solutions or workarounds and escalate when a customer is in a critical situation and no timely solution is available.
• Communicate effectively with customers.
• Communicate proactively with Technical Support Management.
• Document solutions and update customer case status in the CRM in a timely manner.
• Focus on pre‑sales and post‑sales technical engagements for Microchip Frequency and Time Systems (FTS) products.
• Provide front line technical and application support to customers and internal sales forces.
• Provide technical presentations and training that reflect customer requirements with emphasis on scalable features of Microchip FTS equipment.

Requirements / Qualifications

• BS in Electrical Engineering.
• 4–6 years experience.
• Basic knowledge of frequency references, protocols and network timing technologies including NTP, PTP, IRIG, GPS, GNSS, Network Synchronization and Test Methodologies.
• Perform data analysis using proprietary software tools.
• Effective written and spoken communication skills and readiness to engage in phone or web‑based conference calls.
• PC skills with proficiency in Microsoft Windows and Office.

Preferred Qualifications

• Work well in a team environment.
• Self‑motivated with exceptional organization skills.
• Systematic approach to problem solving with strong attention to detail.
• Four or more years of technical support or customer service experience.
• Effective and proactive communication.

U.S. Export Controls Requirements

This job requires access to technology, materials, software or hardware that is controlled by US export laws. Candidates must provide proof of US citizenship, permanent US residency or classification as a protected individual as defined in 8 USC 1324(b)(a)(3).

Travel Time

No Travel.

Physical Attributes

Carrying, Hearing, Other, Reaching, Talking, Works Alone.

Physical Requirements

Sitting 80%, standing 10%, walking 10%.

Pay Range

Annual base salary range could be performed in the US is $68,640 – $205,000. Range is dependent on job location, skills and experience.

Benefits of Working at Microchip

We offer a total compensation package that includes competitive base pay, restricted stock units, quarterly bonus payments, health benefits, retirement savings plans and an ESPP program with a 2‑year look‑back feature.

Microchip Technology Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

To all recruitment agencies: Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.