Senior Technical Support Engineer, Timing & Synchronization

FHLB Des Moines; San Jose (CA); Hybrid; USD 70,000 - 205,000; Full time

Benefits offered by this job

Health benefits started day one

Retirement savings plan

Employee stock purchase plan (ESPP)

Job summary

Microchip Technology Inc. is seeking a Senior Technical Support Engineer to join the team that delivers high-level support for Frequency and Time Systems.

You will troubleshoot, provide technical guidance, and assist customers post-sale, focusing on timing references, networks, and atomic clock technologies. The role requires strong communication skills, ability to interpret schematics, and experience with data analysis.

Qualifications

• Bachelor of Science in Electrical Engineering (BSEE) or related field.
• Minimum of five (5) years of relevant industry experience.
• Strong working knowledge of frequency references, protocols, and network timing technologies including NTP, PTP, IRIG, GPS, GNSS, Network Synchronization, and Test Methodologies.
• Demonstrated experience in data analysis and troubleshooting timing/synchronization or similar electronic/RF systems.
• Proficiency in interpreting schematics, assembly drawings, and manufacturing procedures.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Windows and Microsoft Office applications.
• Ability to work effectively both independently and as part of a team.
• Self-motivated with strong time management and prioritization skills.

Responsibilities

• Develop expertise in Primary Reference Standards, including Atomic Clocks, to assist customers in troubleshooting and resolving issues.
• Interpret schematics, assembly drawings, and manufacturing procedures to diagnose product issues.
• Troubleshoot timing and synchronization systems, guiding customers through fault identification and resolution.
• Log customer cases in Salesforce with accurate records and timely updates.
• Work on solutions or workarounds for customer issues and escalate when needed to ensure rapid resolution.
• Deliver clear technical guidance and communicate effectively with customers.

Skills

NTP

PTP

IRIG

GPS

GNSS

Network timing

Data analysis

Communication

Problem solving

Windows

Office

Education

BSEE

Tools

Salesforce

Proprietary timing tools

Microsoft Office

Job description

Microchip Technology Inc. is seeking a Senior Technical Support Engineer to join the team that delivers high-level support for Frequency and Time Systems.

You will troubleshoot, provide technical guidance, and assist customers post-sale, focusing on timing references, networks, and atomic clock technologies. The role requires strong communication skills, ability to interpret schematics, and experience with data analysis.