Senior Engineer 1-Technical Support

Microchip Technology Inc; North Beverly (MA); On-site; USD 68,640 - 205,000; Full time

Benefits offered by this job

Health benefits

Retirement savings plan

ESPP program

Quarterly bonuses

Job summary

Microchip Technology Inc. is seeking a Technical Support Specialist for its Frequency and Time Systems (FTS) team.

You will deliver front-line technical and applications support to customers and internal sales, troubleshoot timing systems, and help identify faults to ensure seamless operation. The role emphasizes proactive communication, data analysis using proprietary tools, and delivering technical presentations and training tailored to customer needs.

Qualifications

• BS in Electrical Engineering.
• 4–6 years of experience in technical support or related fields.
• Knowledge of frequency references, protocols and timing technologies (NTP, PTP, IRIG, GPS, GNSS, network synchronization).
• Ability to perform data analysis with proprietary software tools.
• Effective written and spoken communication; comfortable with phone or web-based calls.
• PC skills with proficiency in Windows and Office.

Responsibilities

• Learn the Primary Reference Standard 'Atomic Clocks' and help in trouble shooting customer issues.
• Interpret schematics, assembly drawings and production/manufacturing procedures.
• Troubleshoot FTS timing and synchronization systems to assist customers with fault identification.
• Log customer cases in the CRM System.
• Work on solutions or workarounds and elevate if the customer is in a critical situation and no timely solution is available.
• Communicate effectively with the customer.
• Communicate proactively with Technical Support Management.
• Document the solution and provide timely updates of the customer case status in the CRM.
• Focus on presales and post‑sales technical engagements for Microchip Frequency and Time Systems (FTS) products.
• Provide front line technical and applications support to customers and internal sales forces.
• Provide technical presentations and training that reflect customer requirements with emphasis on scalable features of Microchip FTS equipment.

Skills

Effective communication

CRM systems

Analytical skills

Windows & Office proficiency

Education

Bachelor's degree in Electrical Engineering

Tools

CRM System

Microsoft Windows

Microsoft Office

Job description

Job Responsibilities

• Learn the Primary Reference Standard "Atomic Clocks" and help in trouble shooting customer issues.
• Interpret schematics, assembly drawings and production/manufacturing procedures.
• Troubleshoot FTS timing and synchronization systems to assist customers with fault identification.
• Log customer cases in the CRM System.
• Work on solutions or workarounds and elevate if the customer is in a critical situation and no timely solution is available.
• Communicate effectively with the customer.
• Communicate proactively with Technical Support Management.
• Document the solution and provide timely updates of the customer case status in the CRM.
• Focus on presales and post‑sales technical engagements for Microchip Frequency and Time Systems (FTS) products.
• Provide front line technical and applications support to customers and internal sales forces.
• Provide technical presentations and training that reflect customer requirements with emphasis on scalable features of Microchip FTS equipment.

Requirements and Qualifications

• BS in Electrical Engineering.
• 4‑6 years experience.
• Basic knowledge/understanding of frequency references, protocols and network timing technologies including NTP, PTP, IRIG, GPS, GNSS, Network Synchronization and Test Methodologies.
• Perform data analysis using proprietary software tools.
• Effective communication skills (writing and speaking) and readiness to engage in phone or web‑based conference calls.
• PC skills with proficiency in Microsoft Windows and Office.

Preferred Qualifications

• Work well in a team environment.
• Self‑motivated with exceptional organization skills.
• Systematic approach to problem solving with strong attention to detail.
• Four or more years of technical support or customer service experience.
• Effective and proactive communication.

Export Controls

This job requires access to technology, materials, software or hardware that is controlled by the export laws of the United States. Candidates are required to provide proof of either U.S. citizenship, permanent U.S. residency or classification as a protected individual as defined in 8 USC 1324b(a)(3).

Travel

No Travel

Physical Attributes

Carrying, Hearing, Other, Reaching, Talking, Works Alone

Physical Requirements

Sitting 80%, standing 10%, walking 10%

Pay Range

The annual base salary range for this position, which could be performed in the U.S., is $68,640 - $205,000.

We offer a total compensation package that includes base pay, restricted stock units, quarterly bonuses, health benefits, retirement savings plans, and an ESPP program.

Equal Employment Opportunity

Microchip Technology Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

For more information on applicable equal employment regulations, please refer to the Know Your Rights: Workplace Discrimination is Illegal Poster.