Senior Engineer I - Technical Support

Microchip; San Jose (CA); On-site; USD 70,000 - 205,000; Full time

Job summary

Microchip Technology, Inc. is seeking a Senior Technical Support Engineer to support customers in Military, Industrial, Financial, Space, and Frequency & Time Synchronization solutions. You will troubleshoot, provide post-sales support, and guide customers through issue resolution while developing expertise in timing standards and protocols.

The role emphasizes strong communication, data analysis, and the ability to deliver technical presentations and trainings for Microchip FTS products.

Qualifications

• BS in Electrical Engineering or related field.
• 5+ years of relevant industry experience.
• Strong knowledge of frequency references, timing protocols (NTP/PTP/IRIG/GPS/GNSS).
• Ability to interpret schematics, drawings, and manufacturing procedures.
• Excellent verbal and written communication; proficient with Windows and Office.
• Self-motivated with good time management and prioritization.
• Desirable: experience in telecommunications, aerospace, defense, or critical infrastructure.

Responsibilities

• Develop expertise in Primary Reference Standards, including Atomic Clocks, to assist customers in troubleshooting and resolving technical issues.
• Interpret schematics, assembly drawings, and production/manufacturing procedures to diagnose and resolve product issues.
• Troubleshoot FTS timing and synchronization systems, guiding customers through fault identification and resolution.
• Log customer cases in Salesforce, ensuring accurate records and timely updates.
• Work on solutions or workarounds for customer issues, escalating critical cases when necessary.
• Communicate effectively with customers, providing clear updates and technical guidance.
• Proactively communicate with Technical Support Management regarding case status and escalations.
• Document solutions and maintain up-to-date records of customer cases.
• Focus on post-sales technical engagements for Microchip Frequency and Time Systems (FTS) products.
• Provide front-line technical and applications support to customers and internal sales teams.
• Deliver technical presentations and training tailored to customer requirements.
• Perform data analysis using proprietary software tools to support troubleshooting and solution development.

Skills

Frequency references

Network timing

NTP

PTP

IRIG

GPS/GNSS

Schematics interpretation

Communication skills

Windows & Office

Time management

Team player

Education

BSEE or related field

Job description

Are you looking for a unique opportunity to be a part of something great? Want to join a 20,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology, Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence.

Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.

Visit our careers page to see what exciting opportunities and company perks await!

Job Description

Job Description:

Join a team of professionals dedicated to providing high-level, high-quality support to customers in Military, Industrial, Financial, Space, and Frequency & Time Synchronization Solutions. As a Senior Technical Support Engineer, you will play a key role in troubleshooting, technical guidance, and post-sales support for Microchip’s Frequency and Time Systems products. The ideal candidate is a proactive problem-solver with strong technical expertise in timing and synchronization systems, excellent communication skills, and a passion for delivering exceptional customer support in high-stakes environments.

As a Senior Technical Support Engineer, your primary duties will include, but are not limited to:

• Develop expertise in Primary Reference Standards, including Atomic Clocks, to assist customers in troubleshooting and resolving technical issues.
• Interpret schematics, assembly drawings, andproduction/manufacturingprocedures to diagnose and resolve product issues.
• Troubleshoot FTS timing and synchronization systems, guiding customers through fault identification and resolution.
• Log customer cases in the Salesforce system, ensuring accurate records and timely updates.
• Work on solutions or workarounds for customer issues, escalating critical cases when necessary to ensure rapid resolution.
• Communicate effectively and professionally with customers, providing clear updates and technical guidance.
• Proactively communicate with Technical Support Management regarding case status and escalations.
• Document solutions and maintain up-to-date records of customer cases.
• Focus on post-sales technical engagements for Microchip Frequency and Time Systems (FTS) products.
• Provide front-line technical and applications support to customers and internal sales teams.
• Deliver technical presentations and training tailored to customer requirements, emphasizing the scalable features of Microchip FTS equipment.
• Perform data analysis using proprietary software tools to support troubleshooting and solution development.

Qualifications

Requirements/Qualifications:

• Bachelor of Science in Electrical Engineering (BSEE) or related field.
• Minimum of five (5) years of relevant industry experience.
• Strong working knowledge of frequency references, protocols, and network timing technologies including NTP, PTP, IRIG, GPS, GNSS, Network Synchronization, and Test Methodologies.
• Demonstrated experience in data analysis and troubleshootingtiming/synchronizationor similar electronic/RF systems.
• Proficiency in interpreting schematics, assembly drawings, and manufacturing procedures.
• Excellent verbal and written communication skills, with the ability to engage confidently via phone or web-based conference calls.
• Proficiency with Microsoft Windows and Microsoft Office applications.
• Strong organizational skills and a systematic, detail-oriented approach to problem-solving.
• Ability to work effectively both independently and as part of a team.
• Self-motivated with strong time management and prioritization skills.

Preferred Qualifications:

• Four or more years of technical support or customer service experience.
• Experience supporting customers in telecommunications, aerospace, defense, or critical infrastructure sectors.
• Experience delivering technical presentations or customer training sessions.

U.S. Export Controls Requirements: This job requires access to technology, materials, software or hardware that is controlled by the export laws of the United States. Candidates are required to provide proof of either US citizenship, Permanent US residency or classification as a protected individual as defined in 8 USC 1324b (a) (3).

Additional Information

Travel Time:

No Travel

Physical Attributes:

Carrying, Hearing, Other, Reaching, Talking, Works Alone

Physical Requirements:

Sitting 80%, standing 10%, walking 10%,

Pay Range:

We offer a total compensation package that ranks among the best in the industry. It consists of competitive base pay, restricted stock units, and quarterly bonus payments. In addition to these components, our package includes health benefits that begin day one, retirement savings plans, and an industry leading ESPP program with a 2 year look back feature. Find more information about all our benefits at the link below:

Benefits of working at Microchip

The annual base salary range for this position, which could be performed in the US, is $70,304 - $205,000.*

*Range is dependent on numerous factors including job location, skills and experience.

Microchip Technology Inc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
For more information on applicable equal employment regulations, please refer to the Know Your Rights: Workplace Discrimination is Illegal Poster.