Senior Engineer – Timing & Frequency Systems Support

Microchip Technology Inc.; Beverly (MA); On-site; USD 68,640 - 205,000; Full time

Benefits offered by this job

Health benefits

Retirement savings plans

Quarterly bonus payments

Restricted stock units

ESPP program with a 2-year look-back feature

Job summary

Microchip Technology Inc. in Beverly, Massachusetts is seeking a dedicated professional for technical support in Frequency and Time Systems (FTS). The role involves troubleshooting customer issues, providing solutions, and conducting training on Microchip's products.

The ideal candidate will hold a BS in Electrical Engineering and have 4–6 years of technical support experience. This position offers a competitive salary ranging from $68,640 to $205,000 based on skills and experience, along with benefits including health and retirement plans.

Qualifications

• 4–6 years of experience in technical support or customer service.
• Basic knowledge of frequency references, protocols, and network timing technologies.
• Ability to communicate effectively both in writing and verbally.

Responsibilities

• Troubleshoot timing and synchronization systems to assist customers.
• Provide technical presentations and training on Microchip FTS products.
• Log customer cases in the CRM System and document solutions.

Skills

Electrical Engineering

Technical Support

Data Analysis

Communication Skills

Proficiency in Microsoft Windows

Education

BS in Electrical Engineering

Tools

Proprietary Software Tools

Job description

Microchip Technology Inc. in Beverly, Massachusetts is seeking a dedicated professional for technical support in Frequency and Time Systems (FTS). The role involves troubleshooting customer issues, providing solutions, and conducting training on Microchip's products.

The ideal candidate will hold a BS in Electrical Engineering and have 4–6 years of technical support experience. This position offers a competitive salary ranging from $68,640 to $205,000 based on skills and experience, along with benefits including health and retirement plans.