Senior Time-Critical Logistics Ops Specialist - Remote

Airspace

Carlsbad (CA)

Remote

USD 36,000 - 41,000

Full time

3 days ago

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Benefits offered by this job

Health, vision, and dental

401K

Training reimbursements

Job summary

Airspace is seeking an Operations Specialist III for the US market, with remote flexibility. You will resolve complex escalations, balance cost and speed, and advise on carrier choices while protecting service quality and margin. You’ll set team standards, mentor colleagues, and stay current on sector regulatory requirements.

This role includes on-site training in Carlsbad for two weeks. Join Airspace to help redefine time-critical logistics with data-driven decision making and strong

Qualifications

Experience independently resolving complex, time-critical logistics escalations.
Ability to apply margin and cost tradeoffs to real-time decisions.
Familiarity with trade, regulatory, and compliance requirements in the sector.
Track record coaching teammates through difficult issues.
Ability to work under pressure with sound judgment.

Responsibilities

Resolve the hardest escalations using available resources with minimal assistance.
Make big-picture decisions balancing speed, cost, and customer impact.
Lead by example and maintain sector-specific process knowledge.
Maintain performance with low error rates and adherence to service standards.

Skills

Escalation resolution

Logistics optimization

Cost margin analysis

Stakeholder communication

Tools

Zendesk

Twilio

Live dashboards

Job description

This role includes on-site training in Carlsbad for two weeks. Join Airspace to help redefine time-critical logistics with data-driven decision making and strong

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