Time-Critical Logistics Coordinator I

Airspace; United States; Remote; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, Vision & Dental

401K

Training reimbursement

Job summary

Airspace, a tech-enabled freight forwarder, is hiring for an Operations Specialist I in Carlsbad, CA. You will set up orders, apply transit charges, track shipments, and ensure milestones are met with accuracy while handling multiple priorities in a time-critical environment.

Role includes training on our platform, guidance from seniors, and growth toward OS II by meeting performance standards. Expect shifts that may include evenings, weekends, and holidays, with benefits including

Qualifications

• Prior logistics experience preferred, but not required — we’ll train you on the platform, the workflows, and the judgment calls
• Strong written and verbal communication skills; comfortable on the phone with customers under time pressure
• High attention to detail — small errors in time-critical logistics have outsized consequences
• Ability to multitask and shift rapidly between competing priorities
• Comfortable following structured processes while also using judgment when a situation falls outside the standard playbook
• Willingness to obtain any certifications required for your assigned sector (e.g., Dangerous Goods handling, where applicable)
• Available to work the shift pattern required by your team, including some evenings, weekends, or holidays as the network requires
• Available for 2 weeks of training in person on-site in our Carlsbad, CA headquarters

Responsibilities

• Set up new orders by adhering to standard work practices and client-specific SOP instructions
• Apply transit accessorials (e.g., wait time, parking, tolls) in PT as reported
• Navigate and interpret carrier booking and tracking systems relevant to the order
• Accurately confirm job milestones are completed correctly and on time
• Rapidly move between competing priorities without losing accuracy
• Source driver coverage for any segment of an order
• Use situational awareness to request or deny additional driver incentives when necessary
• Update, manage, and/or change shipment documentation as needed
• Apply training and tenured knowledge to find solutions to common or uncommon issues
• Follow escalation procedures and guidance from senior team members when a situation exceeds your judgment
• Professionally relay delays, issues, and updates through verbal and written communication
• Anticipate disruptions and proactively offer alternatives to meet or beat delivery times
• Place orders on behalf of customers who are unable to use the online portal
• Timely acknowledgment and action on all email, phone, and text requests
• Consistently meet minimum metric expectations for phone availability and acceptance
• Proper use of phone statuses; adherence to guidelines
• Stay independently informed by reviewing all communications on company platforms
• Meet minimum performance metrics and evolve with advancement opportunities

Skills

Written communication

Verbal communication

Attention to detail

Multitasking

Time management

Judgment calls

Job description

Airspace, a tech-enabled freight forwarder, is hiring for an Operations Specialist I in Carlsbad, CA. You will set up orders, apply transit charges, track shipments, and ensure milestones are met with accuracy while handling multiple priorities in a time-critical environment.

Role includes training on our platform, guidance from seniors, and growth toward OS II by meeting performance standards. Expect shifts that may include evenings, weekends, and holidays, with benefits including