Remote Operations Specialist I - Time-Critical Logistics

Airspace; Northern (KY); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, vision, dental options

401K company contribution

Job summary

Airspace is a tech-enabled freight forwarder focused on time-critical logistics for mission-critical packages. As an Operations Specialist I (US), you’ll touch new orders early, set up the workflow, and ensure downstream success across carriers and agents.

This entry-level role builds foundational skills with structured training both virtually and on-site in Carlsbad, CA. You’ll learn the Airspace platform, interact with customers, and manage milestones, while maintaining strong communication

Qualifications

• Prior logistics experience preferred, but not required — we'll train you on the platform.
• Strong written and verbal communication skills; comfortable on the phone with customers under time pressure.
• High attention to detail — small errors in time-critical logistics have outsized consequences.
• Ability to multitask and shift rapidly between competing priorities.
• Comfortable following structured processes while also using judgment when a situation falls outside the standard playbook.
• Willingness to obtain any certifications required for your assigned sector (e.g., Dangerous Goods handling).
• Available to work the shift pattern required by your team, including some evenings, weekends, or holidays as the network requires
• Available for 2 weeks of training in person on-site in our Carlsbad, CA headquarters

Responsibilities

• Set up new orders by adhering to standard work practices and client-specific SOP instructions.
• Apply transit accessorials (e.g., wait time, parking, tolls) in PT as reported — for charges that are not auto-generated by the system.
• Navigate and interpret carrier booking and tracking systems relevant to the order.
• Accurately confirm job milestones are completed correctly and on time.
• Rapidly move between competing priorities without losing accuracy.
• Source driver coverage for any segment of an order.
• Use situational awareness to request or deny additional driver incentives when necessary.
• Update, manage, and/or change shipment documentation as needed.
• Apply training and tenured knowledge to find solutions to common or uncommon issues.
• Follow escalation procedures and guidance from senior team members when a situation exceeds your judgment.
• Professionally relay delays, issues, and updates through verbal and written communication.
• Anticipate disruptions and proactively offer alternatives to meet delivery times.
• Place orders on behalf of customers who are unable to use the online portal.

Skills

Multitasking

Attention to detail

Communication skills

Time management

Customer service mindset

Job description

Airspace is a tech-enabled freight forwarder focused on time-critical logistics for mission-critical packages. As an Operations Specialist I (US), you’ll touch new orders early, set up the workflow, and ensure downstream success across carriers and agents.

This entry-level role builds foundational skills with structured training both virtually and on-site in Carlsbad, CA. You’ll learn the Airspace platform, interact with customers, and manage milestones, while maintaining strong communication