Senior Ops Expert: Global Time-Critical Logistics

Openkrill; United States; A distancia; USD 37.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401K company contribution

Professional learning & training

Descripción de la vacante

Airspace is seeking an Ops Expert based in Carlsbad, CA to independently resolve escalated issues, coach teammates in real time, and lead a remote team through live volume fluctuations. You'll monitor queues, allocate resources, and partner with account managers and leadership to drive sector-wide improvements.

Expect to maintain expert-level knowledge of sector processes, provide world-class customer service, and participate in training to close identified gaps.

Formación

• Proven success as an Operations Specialist III or top escalation resource.
• Deep mastery of sector processes, escalation patterns, and edge cases.
• Proven ability to coach teammates in the moment, not after the fact.
• Experience monitoring live queues and reallocating resources under changing volume.
• Comfort interfacing with account managers and leadership on complex escalations.

Responsabilidades

• Independently resolve escalated issues surfaced by teammates, account managers, and leadership.
• Serve as a knowledge point for complex shipments and sector-specific situations.
• Contribute reference materials to teammates and leadership to support improvements.
• Guide teammates in real time when errors occur and lead a remote team through volume fluctuations.
• Evaluate process adherence and identify live training opportunities within the team.
• Support prioritization and workload balancing within the sector assignment.
• Monitor core service platforms and allocate resources appropriately.
• Ensure proactive communication and world-class customer service during incidents.

Conocimientos

Escalation leadership

Coaching in real time

Operations management

Resource allocation

Stakeholder communication

Herramientas

Ticketing systems

Descripción del empleo

Airspace is seeking an Ops Expert based in Carlsbad, CA to independently resolve escalated issues, coach teammates in real time, and lead a remote team through live volume fluctuations. You'll monitor queues, allocate resources, and partner with account managers and leadership to drive sector-wide improvements.

Expect to maintain expert-level knowledge of sector processes, provide world-class customer service, and participate in training to close identified gaps.