Remote Senior Ops Specialist: Time-Critical Logistics

Airspace; United States; Remote; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health, vision, and dental

401K

Learning and training reimbursements

Job summary

Airspace, a tech-enabled freight forwarder, is seeking an Operations Specialist III for the US (remote). You will own the toughest escalations, balancing cost, speed, and customer impact while maintaining service quality and margin.

Expect on-site Carlsbad training and sector-focused certifications as you advance to Ops Expert. The role emphasizes maintaining low error rates, coaching teammates, and applying regulatory knowledge across the logistics landscape.

Qualifications

• Proven experience as OS II or equivalent in resolving complex, time-critical logistics escalations.
• Ability to apply margin and cost tradeoffs to real-time decisions.
• Familiarity with sector-specific regulations and compliance.
• Experience coaching teammates through difficult issues.
• Calm under pressure with sound judgment.
• Willingness to obtain additional sector certifications.
• Available for 2 weeks of on-site training in Carlsbad, CA.

Responsibilities

• Resolve escalations independently using available resources.
• Assist in resolving team escalations and questions.
• Anticipate problems and act early.
• Balance margin, cost, and customer impact in decisions.
• Maintain knowledge of trade, regulatory and compliance requirements.
• Lead by example and mentor teammates.
• Set process standards and suggest improvements.
• Maintain performance with minimal errors and meet service standards.

Skills

Escalation resolution

Cost tradeoffs

Regulatory compliance

Team coaching

Decision making under pressure

Certifications willingness

On-site training (Carlsbad)

Tools

Zendesk

Twilio

Live dashboards

Job description

Airspace, a tech-enabled freight forwarder, is seeking an Operations Specialist III for the US (remote). You will own the toughest escalations, balancing cost, speed, and customer impact while maintaining service quality and margin.

Expect on-site Carlsbad training and sector-focused certifications as you advance to Ops Expert. The role emphasizes maintaining low error rates, coaching teammates, and applying regulatory knowledge across the logistics landscape.