Remote Operations Specialist Time-Critical Logistics

Airspace; Northern (KY); Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health, vision, and dental

401K with company contribution

Training reimbursements

Job summary

Airspace is seeking an Operations Specialist I to manage time-sensitive medical device shipments. This remote US-based role focuses on setting up new orders, updating customers on status and deviations, and ensuring on-time milestones.

You will work closely with cross-functional teams to navigate airline bookings and provide proactive problem-solving while maintaining high standards of accuracy and service.

Qualifications

• Entry-level operations role focusing on timely order setup and status tracking.
• Requires proactive customer updates and clear written/verbal communication.
• Must follow standard work practices and client SOPs.

Responsibilities

• Set up new orders following standard work and client SOPs.
• Confirm milestones are completed on time with accuracy.
• Navigate airline booking and tracking websites.
• Provide proactive updates to customers on delays and issues.
• Update airway bills using training and assist with driver coverage.
• Handle inbound and outbound communications promptly.
• Meet minimum performance metrics for phone availability and response.

Tools

Airspace Platform

Job description

Airspace is seeking an Operations Specialist I to manage time-sensitive medical device shipments. This remote US-based role focuses on setting up new orders, updating customers on status and deviations, and ensuring on-time milestones.

You will work closely with cross-functional teams to navigate airline bookings and provide proactive problem-solving while maintaining high standards of accuracy and service.