Remote Operations Specialist II - Aerospace & Defense

Airspace; Northern (KY); Hybrid; USD 48,000 - 54,000; Full time

Benefits offered by this job

Health, vision and dental

401K company contribution

Training reimbursements

Job summary

Airspace is a tech-enabled freight forwarder offering mission-critical logistics across a global network. We seek an Operations Specialist II to resolve non-SOP moments, source coverage, and provide clear answers under pressure.

You will demonstrate independent judgment, de‑escalate situations, and communicate proactively with customers, drivers, and agents. Expect training in Carlsbad, CA on-site, then a remote work setup in the US.

Qualifications

• Experience as an Operations Specialist I or equivalent time-critical logistics/customer operations experience.
• Ability to make sound decisions with incomplete information under time pressure.
• Track record of de-escalating difficult customer or operational situations without escalation.

Responsibilities

• Independently start carrier traces for failed-to-load or missing shipments.
• Source driver coverage for segments including oversized shipments.
• Provide cost estimates using bid/quote tools and apply proactive problem-solving.

Skills

Decision making under pressure

Problem solving

Logistics coordination

Customer operations

Job description

Airspace is a tech-enabled freight forwarder offering mission-critical logistics across a global network. We seek an Operations Specialist II to resolve non-SOP moments, source coverage, and provide clear answers under pressure.

You will demonstrate independent judgment, de‑escalate situations, and communicate proactively with customers, drivers, and agents. Expect training in Carlsbad, CA on-site, then a remote work setup in the US.