Senior Tier II Desktop Support Lead

General Dynamics Information Technology (GDIT); Washington (District of Columbia); On-site; USD 88,000 - 120,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health packages

Professional growth opportunities

Paid vacation and holidays

Job summary

General Dynamics Information Technology (GDIT) is looking for a Technical Support Specialist with over 10 years of experience in IT support. This role involves managing tickets through an IT system, overseeing end-user support, and ensuring efficient troubleshooting processes.

Candidates should possess strong communication skills and the ability to mentor junior staff. Key responsibilities include managing hardware and software installations, supporting VIP users, and maintaining thorough

Qualifications

• ITIL foundations certification or ability to obtain certification within 3 months.
• 10+ years of IT experience in systems configuration, imaging, deployment and troubleshooting.
• 4-6+ years leading/managing technical support technicians.

Responsibilities

• Utilizes IT ticket system for tracking trouble tickets and assignments.
• Manages configuration, installation, and support of desktop computers and peripherals.
• Oversees VIP desktop and user support services.

Skills

Computer Support

End User Support

Microsoft Office

Standard Operating Procedure (SOP)

Education

Bachelor's Degree in Business, Engineering, Computer Science, Information Systems, or Social Science

Job description

General Dynamics Information Technology (GDIT) is looking for a Technical Support Specialist with over 10 years of experience in IT support. This role involves managing tickets through an IT system, overseeing end-user support, and ensuring efficient troubleshooting processes.

Candidates should possess strong communication skills and the ability to mentor junior staff. Key responsibilities include managing hardware and software installations, supporting VIP users, and maintaining thorough