Gov IT Help Desk Technician (Tier 1–2) | Impact & Growth

General Dynamics Information Technology, Inc.

Rockville (MD)

On-site

USD 44,000 - 61,000

Full time

2 days ago

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Benefits offered by this job

401K with company match

Paid time off

Medical plan options

Job summary

General Dynamics Information Technology, Inc. seeks a Personal Computer Support Technician to provide Tier 1 and Tier 2 help desk support for Government, defense, and intelligence projects.

The role includes triaging issues, researching solutions, and recording incidents to ServiceNow, ensuring timely resolution and reliability. Qualifications include an Associate's degree with 5+ years of related experience or a High School Diploma with 6 years, plus 3 years of enterprise-scale admin experience

Qualifications

Associates of Science Degree with 5 years of related experience or a High School Diploma/GED with 6 years of related experience.
3 years of documented enterprise scale administrative experience.
ITIL V4 Foundations or the willingness to obtain after hire.

Responsibilities

Provide Tier 1 and Tier 2 help desk support via phone, email, web, and in-person.
Serve as the first point of contact for triaging, troubleshooting, and researching technical issues for hardware and software.
Utilize ITSM tools to record incident details (e.g., ServiceNow).
Analyze help desk metrics for trend identification.

Skills

Computer Support

Information Technology (IT)

Troubleshooting

Education

Associates of Science Degree

High School Diploma/GED

Tools

ServiceNow

Job description

General Dynamics Information Technology, Inc. seeks a Personal Computer Support Technician to provide Tier 1 and Tier 2 help desk support for Government, defense, and intelligence projects.

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