Senior Help Desk Specialist II — TS/SCI/SAP Ready
General Dynamics Information Technology (GDIT)
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Benefits offered by this job
Job summary
General Dynamics Information Technology (GDIT) is seeking a Help Desk Specialist II to provide end-user support, troubleshoot technical issues, and document resolutions. The role involves software installation, user provisioning in IDAM/LDAP, and ensuring adherence to IT policies.
Strong problem-solving skills and familiarity with desktops and peripherals are required. Qualified candidates will have 5+ years in IT, SAP experience, a Bachelor's in CS/IT or an associate degree plus 2 years, and
Qualifications
- 5+ years of information technology experience.
- US Citizenship required.
- SAP experience required.
- IAT Level 2 certification within 6 months of hire (Security+CE, CCNA-Security, etc.).
Responsibilities
- Install and support commercial software and upgrades.
- Update the solutions database with resolutions.
- Troubleshoot and configure hardware/software per standards; support network and desktop.
- Enforce IT policies and procedures across systems.
- Set up new users in IDAM and LDAP profiles.
- Install and configure computers, monitors, and peripherals.
- Maintain and repair PCs/Windows applications across systems.
Skills
Education
Tools
Job description
General Dynamics Information Technology (GDIT) is seeking a Help Desk Specialist II to provide end-user support, troubleshoot technical issues, and document resolutions. The role involves software installation, user provisioning in IDAM/LDAP, and ensuring adherence to IT policies.
Strong problem-solving skills and familiarity with desktops and peripherals are required. Qualified candidates will have 5+ years in IT, SAP experience, a Bachelor's in CS/IT or an associate degree plus 2 years, and
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
